Operational Support Specialist

2 weeks ago

Newcastle, New South Wales, Australia beBeeCoal Full time $90,000 - $115,000
Job Summary:

We are seeking a highly organized and detail-oriented Coordinator to join our team. In this role, you will be responsible for coordinating with customers to ensure timely off-take, maintaining customer sales contract performance, and liaising with various teams to execute tasks without delay.

About the Role:

  • Coordinate customer feedback to mine sites regarding deliveries in conjunction with Product Analysis.
  • Liaise with customers to ensure timely off-take, including laycan and vessel nominations, and post-delivery demurrage calculations.
  • Maintain comprehensive understanding of sales and purchase contract terms and requirements in respect to all logistics, commercial, and coal quality terms and conditions.
  • Serve as point of contact for Customers for all Logistics, Commercial, and Coal Quality related enquiries.
  • Provide direction to Product Analysis and Delivery team regarding quality requirements for specific customers.
  • Undertake projects to continuously improve the team's ability to provide Marketing and Logistic support to the business.

Requirements:

  • Tertiary qualification in Business/Commerce, Marketing, Logistics, Mining, Coal Quality, or related discipline, or equivalent experience.
  • Past exposure to commodity contract performance management.
  • Experience in Customer account management.
  • Some knowledge in Coal Chain management is preferred.
  • Use of systems as functional tools like SAP or other scheduling systems.

What We Offer:

  • Competitive remuneration packages.
  • A vast range of retail discounts.
  • Subsidised corporate health insurance.
  • Financial assistance and study leave for relevant qualifications.
  • 18 weeks paid parental leave.
  • Multiple types of flexible work arrangements.
  • Salary Continuance and Life Insurance Cover.
  • Salary sacrifices options.
  • Service recognition rewards.
  • Employee Assistance Programs.

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