Career Transformation Opportunity

4 days ago

Melbourne, Victoria, Australia beBeeAnalyst Full time $90,000 - $123,000

Transform Your IT Career

We are seeking two Senior IT Support Analysts to drive strategic support and lead national teams.

  • About the Role:
  • Provide expert hands-on technical assistance across hardware, software, hybrid networks, and workplace technologies.
  • Manage key systems including JAMF, Poly Lens, Zoom, and AV/VC setups, driving operational excellence and efficiency.
  • Serve as a trusted technical escalation point for the national team.
  • Lead, coach, and develop team members, fostering a culture of collaboration and continuous improvement.
  • Troubleshoot, resolve, and optimise meeting room tech, servers, networks, and devices, ensuring seamless performance.
  • Manage support tickets, maintain comprehensive documentation, and drive process improvements in IT operations.

Your Skills and Expertise:

  • Proven experience in IT support, including advanced troubleshooting across Windows, macOS, and mobile devices.
  • In-depth knowledge of Office 365, OneDrive, Group Policy, AD, DNS, DHCP, VLANs, VPNs, and hybrid environments.
  • Experience with JAMF, Intune, Azure, AV/VC systems, and scripting (Bash/PowerShell), with a focus on innovation and efficiency.
  • Excellent problem-solving skills, strong communication, and a collaborative mindset.
  • Ability to coach, mentor, and develop team members, promoting a culture of growth and excellence.

Our Organisation:

A leading financial wellbeing organisation, we empower Australians to take control of their finances and create a brighter future.

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