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**Area/Service Manager

2 months ago

City of Parramatta Council, Australia Eternal Disability Care Full time

About Eternal Disability Care

We are a leading provider of high-quality disability services, committed to enhancing the lives of people with disabilities by offering support that aligns with their individual needs. Our mission is to create an environment of inclusion, dignity, and respect, enabling participants to live as independently as possible.

Job Summary

We are seeking an experienced and dynamic Area Manager to oversee the operational and strategic management of our service areas. The successful candidate will play a key role in improving service delivery, ensuring compliance, and driving business growth. As an Area Manager, you will lead and inspire a dedicated team to achieve the organization's strategic objectives, while maintaining the highest standards of service.

Key Responsibilities

  1. Operational Management
  • Oversee daily operations of service areas to ensure smooth and efficient service delivery.
  • Ensure staff adherence to organizational policies and procedures.
  • Monitor service quality and implement improvements as needed to ensure the best outcomes for participants.
  • Optimize resource allocation, including staffing, financial, and material resources, to enhance operational efficiency.
Strategic Planning and Implementation
  • Develop and execute strategic plans aligned with the company's mission and goals.
  • Establish short- and long-term goals for service expansion, quality improvement, and financial sustainability.
  • Lead the implementation of key initiatives, ensuring timelines and budgets are adhered to.
  • Monitor progress against strategic objectives and adjust plans as necessary to maintain organizational momentum.
Leadership and Team Management
  • Provide leadership, guidance, and support to a team of service managers, support workers, and administrative staff.
  • Foster a positive, inclusive, and performance-driven culture within the team.
  • Conduct regular performance evaluations, offering constructive feedback and setting development goals for staff.
  • Address any staff-related issues promptly, ensuring a harmonious and productive working environment.
Financial Oversight and Budgeting
  • Manage the financial health of your assigned service areas by developing, monitoring, and maintaining budgets.
  • Conduct regular financial analyses to identify areas for cost reduction and improved efficiency.
  • Ensure financial decisions support the sustainability and growth of the organization without compromising service quality.
  • Report on financial performance to senior management and propose strategies for improving financial outcomes.
Quality Assurance and Compliance
  • Implement and maintain systems for quality control across service areas to ensure services meet regulatory and organizational standards.
  • Stay updated on NDIS regulations, policies, and industry trends, ensuring full compliance across operations.
  • Conduct regular audits, assessments, and evaluations to monitor service delivery quality and staff performance.
  • Work closely with compliance officers and report on adherence to industry regulations and standards.
Business Development
  • Identify new business opportunities within the NDIS sector, such as service expansions or partnerships with other providers.
  • Conduct market research to understand trends and anticipate the needs of current and potential clients.
  • Develop relationships with key stakeholders, including community organizations, government bodies, and other industry partners.
  • Design and execute business development initiatives aimed at increasing the organization's service offerings and geographical reach.
Stakeholder Engagement and Communication
  • Serve as the primary point of contact for internal and external stakeholders, including participants, families, regulatory bodies, and community groups.
  • Foster strong relationships with stakeholders by ensuring regular, transparent, and effective communication.
  • Respond to stakeholder concerns or feedback promptly and implement necessary improvements or changes to enhance satisfaction.
  • Represent the organization at community and public events, industry conferences, and regulatory forums.
Continuous Improvement and Innovation
  • Promote a culture of continuous improvement by encouraging staff to identify areas for growth and innovation.
  • Lead projects aimed at improving service delivery processes, reducing costs, or enhancing participant experiences.
  • Explore and implement new technologies, systems, and best practices that can improve organizational efficiency and service outcomes.
  • Regularly review feedback from clients, staff, and stakeholders to assess and enhance service delivery.

Qualifications and Experience

  • Extensive experience in the disability or community care sector.
  • Strong knowledge of NDIS regulations, funding, and relevant legislation.
  • Proven leadership and management experience, including team development and change management.
  • Excellent communication, negotiation, and problem-solving skills.
  • Demonstrated ability to manage budgets and financial performance.
  • Strong organizational and project management skills.
  • Ability to adapt to a dynamic work environment and handle multiple tasks efficiently.