Store Operations Specialist
2 weeks ago
Job Description:
The Store Operations Manager plays a critical role in ensuring the successful operation of our retail stores. This individual will be responsible for overseeing all aspects of store operations, including sales, customer service, merchandising, marketing, public relations, staff training, reclamation and product donation flow, transportation, and processing of in-store donations.
- Key Responsibilities:
- Direct all operations of the store to meet sales targets and control expenses while maintaining customer service standards
- Hire, orientate, train, evaluate, recognize, discipline, and terminate based on Territorial/National standards
- Manage health and safety, labor & employee relations, and other related issues at a store level
- Decide on in-store promotions and auctions and keep abreast of marketing trends by checking competitors' stock
- Plan store layout to attract customers including window displays and merchandise displays
- Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records
- Maintain control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
- Ensure in-store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness)
- Prepare financial and other requested reports to the National and Regional offices (sales reports, staffing costs, payroll data, etc.)
- Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager
- Responsible to plan, organize, direct, and control all store operations
- Help store associates make connections with the customers and demonstrate a value driven workforce
- Typical retail selling floor environment
- Back room sorting and stock warehousing with consideration for safety factors
- Frequent exposure to fumes and dust and temperature fluctuations
- Flexibility in personal work hours required
- Frequent amount of interpersonal conflict dealing with customers, volunteers, students and/or employees
- Work is varied with periods of repetitive tasks
- Attention must be applied for accuracy when preparing financial documentation and staff scheduling
- May be required to work overtime, as needed
- Working outside of business hours - yes; store hours will drive the nature of this role's work: usually 9 AM - 9 PM, but time may vary for different stores based on the business needs
- Completion of College Diploma in Business Retail Management or equivalent an asset
- Basic accounting skills required
- First aid training required or willing to learn in-house
- Working knowledge of Microsoft Office applications
- 3 years of progressive experience in retail
- Thrift retail experience would be an asset
- Fashion background would be an asset
- Microsoft Office – Power Point, Excel, Word required
- Communication, organizational, problem-solving, relationship management, negotiation skills are required
- Attention to details
- Ability to lead and develop a team
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