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Senior Individual Giving Coordinator
2 months ago
Lifeline Australia Ltd is a national suicide prevention charity providing critical services to support Australians experiencing emotional distress. Our mission is to empower Australians to be suicide-safe through connection, compassion, and hope.
Job Title: Senior Individual Giving CoordinatorWe are seeking a highly skilled and experienced Senior Individual Giving Coordinator to join our team. As a key member of our fundraising team, you will be responsible for cultivating strong relationships with our supporters, ensuring an exceptional donor experience throughout their journey.
Key Responsibilities:- Support the implementation of donor loyalty campaigns and initiatives.
- Contribute to the development and execution of multi-channel appeals/campaigns across direct mail, email, SMS, web, social media, telemarketing, and cash giving.
- Collaborate across teams to ensure donor onboarding and second-gift strategies are aligned with loyalty strategies, are supporter-centred, and data-informed.
- Lead the development and implementation of retention strategies and tactics to maximise income.
- Support the implementation of supporter engagement strategies, working with the Supporter Experience and Loyalty Manager to develop engagement journeys.
- Lead and/or support the design and delivery of supporter engagement touchpoints.
- Work with the Data and Supporter Services team to ensure supporter feedback and data are collated, analysed, and used to inform and drive strategy.
- Support the design, build, test, and execution of multi-channel supporter journeys.
- Collaborate with the Donor Acquisition Manager and Community Fundraising & Campaigns teams to ensure first-time supporters are onboarded for a seamless transition for ongoing stewardship, engagement, conversion, upgrade, and reactivation.
- Work closely with the marketing team to align fundraising and engagement activities with brand and organisational messaging.
- Sound knowledge of the Australian fundraising environment.
- Thorough understanding of direct marketing fundraising.
- Possess a strong 'supporter-first' mindset.
- Creative thinker with the ability to innovate, delight, and inspire supporters.
- Empathetic listener with a genuine interest in understanding and addressing supporter needs.
- Strong analytical and research skills.
- Demonstrated project management and time management skills with the ability to prioritise work projects.
- Excellent stakeholder relationship skills.
- Well-developed verbal and written communication skills.
- Strong attention to detail and follow-through with initiative.
- High energy with the ability to work under pressure in a busy environment.
- Work well in a team environment, develop and promote ideas and concepts.
- Previous fundraising CRM and developing systems to promote efficiency.
This is an outstanding opportunity to work with a highly experienced and growing team, contributing to the delivery of critical services that support Australians experiencing emotional distress. If you are passionate about mental health and have a strong understanding of direct marketing fundraising, we encourage you to apply for this role.
This is a full-time position with flexible and hybrid working arrangements available. The successful candidate will be based in Sydney and will have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the lives of Australians.
