Operational Excellence Coach Opportunity

2 days ago


Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time
About Bendigo and Adelaide Bank

We are Australian's fifth largest retail bank with a vision to feed into the prosperity of our customers and communities, not off it.

Our Perks and Benefits

We offer great benefits, work life balance and flexibility. We support ongoing development, with the potential for a portion of education fees being reimbursed by the bank.

We have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

Job Description

We are seeking an Operational Excellence Coach to form a key influence in the Operational Enablement Function that is fast-paced and focuses on improving organisational efficiency, effectiveness and performance.

  • You will examine and interpret data in a detailed and systematic manner; breaking down complex problems, identifying patterns making connections and drawing insights that can inform decision making.
  • You will support the ActiveOps framework implementation across BEN Teams and administer requests and solve them within the defined Service Level Agreement.
  • You will deliver consistent operational productivity and performance data reporting across various operational teams and conduct analysis against defined performance metrics to find efficiency.
  • You will work closely with the members of Customer Enablement Division to review opportunities to support the Bank to become more productive and efficient.

The salary for this role is estimated to be around $80,000 - $110,000 per annum, depending on experience.

About You

We are looking for someone with strong problem-solving skills, who can work with stakeholders to create measures and ensure ActiveOps implementation plan deliverables are implemented within agreed time frames.

You will need to be able to analyse information objectively, evaluate its relevance and draw logical conclusions.

You should have a 'can do' attitude and be willing to actively assist in implementing a consistent set of management reporting across all operational teams in scope.

You will also need to be able to quickly adjust to new situations, information, or environments, and have the ability to learn from setbacks persist in the face of challenges and bounce back.



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