Operational Excellence Coach
5 days ago
About the Role
We are seeking an experienced Operational Excellence Coach to join our team at Bendigo Bank. As an Operational Excellence Coach, you will play a key role in improving organisational efficiency, effectiveness, and performance. You will work closely with the Operational Enablement Function to achieve continuous improvement and sustainable outcomes for the organisation.
Key Responsibilities
- Form a key influence in the Operational Enablement Function, focusing on improving organisational efficiency, effectiveness, and performance.
- Support the ActiveOps framework implementation across BEN Teams, administering requests and solving them within the defined Service Level Agreement.
- Deliver consistent operational productivity and performance data reporting across various operational teams, conducting analysis against defined performance metrics to find efficiency.
- Work closely with the members of Customer Enablement Division to review opportunities to support the Bank to become more productive and efficient.
- Work broadly across all supporting business units to ensure a good understanding of workplace practices and how new frameworks and support can be implemented.
Requirements
- Ability to obtain and interpret data in real time.
- Ability to draw conclusions from data and coach leaders on trends and business alterations that may need to be considered to reach a peak business operating rhythm with our current workforce.
- Collaborate with users and partners to implement ActiveOps software across teams through developing a high-level understanding of stakeholder processes and workflow systems.
- Developing strategies to engage stakeholders, communicate with them effectively, and address requirements.
- Ability to quickly adjust to new situations, information, or environments.
- Ability to learn from setbacks, persist in the face of challenges, and bounce back.
- Strong problem-solving skills with a keen analytical eye and solutions-based mentality.
- Self-directed learning attitude, driving initiatives to seek out opportunities for growth and taking responsibilities for personal development and continuously improving skills and knowledge.
- Previous experience with Power BI dashboard is highly regarded.
About Bendigo Bank
We are Australian's fifth-largest retail bank, with a vision to feed into the prosperity of our customers and communities, not off it. We are one of Australia's most trusted brands, and we are proud to offer a diverse and inclusive workplace culture.
Our Perks and Benefits
- Belong to a wonderful team of people.
- Ongoing development opportunities, with the potential for a portion of education fees being reimbursed by the bank.
- Access to our Employee Assistance Program (EAP) provider, Sonder, which offers self-help resources, live chat with safety, medical, and mental health professionals, and more.
How to Apply
If you are a motivated and experienced Operational Excellence Coach looking for a new challenge, please submit your application. We encourage applications from diverse candidates and are committed to creating an inclusive workplace culture.
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