Application Team Lead

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $150,000 - $225,000
Key Responsibilities

The Applications Manager will oversee and manage two multidisciplinary teams to deliver exceptional customer service and technical support across Australia and New Zealand.

Strategic Leadership

This role is critical in driving customer advocacy, supporting business retention, and reinforcing the service-sales interface through strategic leadership and effective team performance management.

Technical Support Operations

Responsibilities include driving customer satisfaction and advocacy, ensuring ISO compliance, developing and coaching high-performing teams, coordinating training programs and installations, managing departmental operations, and supporting commercial success through demonstrations, evaluations, and stakeholder engagement.

Leadership and Team Management

Establish and monitor performance and development goals aligned with corporate KPIs; provide coaching and mentoring to promote team growth and engagement; review, manage, and optimize business processes relevant to the Applications and Technical Command Centre teams to ensure operational excellence and consistency.

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