Customer Service Professional

4 weeks ago


Alexandria, Australia Keegan Adams Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Professional to join our team at Keegan Adams. As the first point of contact for corporate clients, you will play a pivotal role in ensuring all inquiries are handled promptly and accurately through phone, email, and live chat.

Key Responsibilities
  • Triage escalations and manage customer issues with a high level of professionalism and attention to detail.
  • Approve orders and process payment refund requests in a timely and efficient manner.
  • Deliver detailed product information and support to customers, providing a seamless and satisfying experience.
Requirements
  • Prior experience in a customer service role, ideally within a high-speed environment, with a proven track record of delivering exceptional results.
  • Exceptional communication skills, including a polite phone manner and excellent written English skills.
  • Adaptability and a proactive approach to resolving customer queries, with a focus on finding solutions rather than just addressing symptoms.
  • A genuine passion for delivering an exceptional client experience, with a commitment to continuous learning and improvement.
What We Offer
  • A dynamic and supportive team environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including superannuation and company perks.
  • Initial and ongoing training and development opportunities, to help you succeed in your role and beyond.
  • A hybrid working environment, with flexible arrangements to suit your needs.


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