Customer Service Specialist
4 hours ago
We are a leading retail company operating over 50 stores across Australia and New Zealand, selling a diverse range of brands including Lee, Wrangler, Speedo, and The North Face.
Salary and BenefitsThe estimated salary for this role is $65,000 - $75,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including staff discounts, excellent training opportunities, and a flexible hybrid work arrangement.
About the RoleThis is a hands-on end-to-end customer service role based at our Alexandria Head Office. As a Customer Service Specialist, you will be responsible for delivering exceptional service to customers, working with internal stakeholders, and contributing to achieving best-in-class customer service KPIs.
Key Responsibilities:- Delivering optimal levels of customer service at all times;
- Liaising with Warehouse and Reverse Logistics teams;
- Working to achieve best-in-class customer service KPIs, including NPS, CSAT, FCR, and CAR;
- Providing key actionable insights from customer cases to team leaders;
- Working with the team to maximise group output;
- Ensuring adherence to processes.
To be successful in this role, you will have a methodical approach to issues and problem-solving, with a focus on delivering high standards of customer service. You will also have previous experience working in a customer service and administration team, as well as a professional telephone manner.
Requirements:- Previous experience working in a customer service and administration team;
- Unconditionally high standards of customer service delivery, both face-to-face and by phone and email;
- High level of attention to detail, with an organised and methodical approach to work;
- Professional telephone manner;
- A results-focused problem-solving approach.
- Staff discount off all True Alliance brands;
- Excellent training and career opportunities;
- $1,500 for every friend you refer;
- Free on-site parking;
- Flexible hybrid of work from home & office;
- Great health & wellbeing initiatives;
- Employee Assistance Program.
-
Client Services Liaison
1 week ago
Alexandria, Australia Small Animal Specialist Hospital (Sash) Full timeAbout the RoleWe are seeking a dedicated Client Services Officer to join our team at Small Animal Specialist Hospital (SASH). As a Client Services Officer, you will be the first point of contact for our clients and will play a crucial role in providing exceptional customer service.Key ResponsibilitiesGreet clients and manage waiting room workflow...
-
Client Service Representative
4 weeks ago
Alexandria, Australia Small Animal Specialist Hospital (Sash) Full timeAbout the RoleWe are seeking a highly skilled and compassionate Client Service professional to join our dynamic team at Small Animal Specialist Hospital (SASH). As a key member of our client-facing team, you will be responsible for delivering exceptional service to our clients and their pets.Key ResponsibilitiesGreet clients and manage waiting room workflow...
-
Client Services Liaison
3 weeks ago
Alexandria, Australia Small Animal Specialist Hospital (Sash) Full timeAbout the RoleWe are seeking a highly skilled and compassionate Client Services Officer to join our team at Small Animal Specialist Hospital (SASH). As a key member of our front-line team, you will be responsible for providing exceptional customer service to our clients and their pets.Key ResponsibilitiesGreet clients and manage waiting room workflowManage...
-
Customer Service Specialist
5 months ago
Alexandria, Australia Recruit Shop Full time**E**arn **$65,000 - $75,000 pa + Super | Negotiable Rate Based on Experience**: - **Australia's Leading Precious Metal & Jewellery Company Based in Alexandria**: - **Full-Time Role | Ongoing Training & Career Development Opportunities**: **About The Company**: Our client is a family-owned precious metal and jewellery company with over 40 years of...
-
Veterinarian Internal Medicine Specialist
4 hours ago
Alexandria, Australia Small Animal Specialist Hospital (Sash) Full timeCompany OverviewThe Small Animal Specialist Hospital (SASH) is a leading veterinary referral facility in Australia, providing a complete range of clinical services to clients and patients. With a team of over 80 specialists across various departments, SASH offers a truly collaborative environment for veterinarians to excel in their careers.
-
Customer Service
6 months ago
Alexandria, Australia People in Focus Full timeAlexandria Location - WFH Flexibility - Supportive Management The opportunity is with a Global Company who provide logistic security services for companies with valuable and vulnerable goods. Located in Alexandria, they are seeking a Customer Service / Operations Coordinator to join the team and take on a regional focus for expediting high value goods. You...
-
Customer Service
7 months ago
Alexandria, Australia People in Focus Full timeAlexandria Location - WFH Flexibility - Supportive Management The opportunity is with a Global Company who provide logistic security services for companies with valuable and vulnerable goods. Located in Alexandria, they are seeking a Customer Service / Operations Coordinator to join the team and take on a regional focus for expediting high value goods. You...
-
Customer Experience Specialist
3 weeks ago
Alexandria, Australia Keegan Adams Full timeKeegan Adams is seeking a dedicated Customer Experience Specialist to join their team on a 12-month fixed-term contract. As the first point of contact for corporate clients, you will play a pivotal role in ensuring all inquiries are handled promptly and accurately through phone, email, and live chat.About the Role:Triage escalations and manage customer...
-
Client Service
4 weeks ago
Alexandria, Australia Small Animal Specialist Hospital (Sash) Full timeSupportive team environment Learn from some of the best in the Industry Excellent work-life balance At SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. Inspired by the special bond between pets and their families, we...
-
Hospital Maintenance Specialist
6 days ago
Alexandria, Australia Small Animal Specialist Hospital (Sash) Full timeAbout the Role:At Small Animal Specialist Hospital (Sash), we're seeking a skilled Hospital Cleaner to join our team. As a key member of our support staff, you'll play a vital role in maintaining a clean and safe environment for our patients, staff, and visitors. This is a casual role (with the possibility to move into a permanent position) that requires...
-
Customer Experience Specialist, Energy Products
3 weeks ago
Alexandria, Australia Tesla Full timeWhat to ExpectTesla is accelerating the transition to sustainable energy, and we need your help. As a Customer Experience Specialist, you will support customers during the onboarding and acquisition phase, providing information about Tesla Energy products and services.Key ResponsibilitiesManage inbound phone calls, emails, and enquiries to deliver an...
-
Customer Support Specialist
3 months ago
Alexandria, Australia Tesla Full timeWhat to ExpectThe Customer Support team are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Associate Support specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla...
-
Customer Experience Specialist
21 hours ago
Alexandria, Australia Tesla Full timeCompany OverviewTesla is a pioneering company that accelerates the world's transition to sustainable energy. As a Customer Experience Specialist, you will play a crucial role in delivering exceptional customer service and support throughout the entire customer journey.
-
Alexandria, Australia Tesla Full timeRole OverviewTesla is accelerating the transition to sustainable energy, and we need a skilled Customer Experience Specialist to support our Virtual Power Plants (VPPs) initiative in Australia.Key ResponsibilitiesDeliver exceptional customer experience during onboarding and acquisition phases, providing information on Tesla Energy products and...
-
Customer Implementation Specialist
2 weeks ago
Alexandria, Australia dbschenker Full timeUnlock Your Potential with DB SchenkerImagine shaping the future of logistics. At DB Schenker, this isn't just a possibility - it's an everyday reality. With a robust team of over 76,000 professionals worldwide, every individual is a key player, empowered to make an impact.As a CUSTOMER IMPLEMENTATION SPECIALIST, you will be responsible for the end-to-end...
-
Customer Implementation Specialist
3 weeks ago
Alexandria, Australia dbschenker Full timeUnlock Your Potential with DB SchenkerImagine being part of a team that shapes the future of logistics. At DB Schenker, this isn't just a possibility - it's an everyday reality. With a robust team of over 76,000 professionals worldwide, every individual is a key player, empowered to make an impact.As a Customer Implementation Specialist, you will be...
-
Customer Experience Specialist, Sydney
6 days ago
Alexandria, Australia Tesla Full time**Delivering Exceptional Customer Experiences**The Tesla customer experience is built on the principles of excitement, education, and engagement. As a Customer Experience Specialist, you will play a crucial role in ensuring that our customers have a delightful delivery day experience. Your responsibilities will include educating customers about their...
-
Customer Care Specialist
3 weeks ago
Alexandria, Australia Lyka Full timeAbout LykaLyka is a pioneering pet wellness company that's revolutionizing the industry with its innovative approach to pet care. Founded in Australia, Lyka is dedicated to providing nutritionally balanced, wholefood meals that promote the health and wellbeing of pets. With a mission to increase the lifespan of dogs and cats, Lyka is committed to creating a...
-
Customer Service Team Member
5 months ago
Alexandria, Australia Bunnings Full timeAt Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...
-
Customer Service Team Member
7 days ago
Alexandria, Australia Bunnings Full timeAt Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...