Customer Service Specialist

4 hours ago


Alexandria, Australia True Alliance Full time
About True Alliance

We are a leading retail company operating over 50 stores across Australia and New Zealand, selling a diverse range of brands including Lee, Wrangler, Speedo, and The North Face.

Salary and Benefits

The estimated salary for this role is $65,000 - $75,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including staff discounts, excellent training opportunities, and a flexible hybrid work arrangement.

About the Role

This is a hands-on end-to-end customer service role based at our Alexandria Head Office. As a Customer Service Specialist, you will be responsible for delivering exceptional service to customers, working with internal stakeholders, and contributing to achieving best-in-class customer service KPIs.

Key Responsibilities:
  • Delivering optimal levels of customer service at all times;
  • Liaising with Warehouse and Reverse Logistics teams;
  • Working to achieve best-in-class customer service KPIs, including NPS, CSAT, FCR, and CAR;
  • Providing key actionable insights from customer cases to team leaders;
  • Working with the team to maximise group output;
  • Ensuring adherence to processes.
About You

To be successful in this role, you will have a methodical approach to issues and problem-solving, with a focus on delivering high standards of customer service. You will also have previous experience working in a customer service and administration team, as well as a professional telephone manner.

Requirements:
  • Previous experience working in a customer service and administration team;
  • Unconditionally high standards of customer service delivery, both face-to-face and by phone and email;
  • High level of attention to detail, with an organised and methodical approach to work;
  • Professional telephone manner;
  • A results-focused problem-solving approach.
GREAT BENEFITS
  • Staff discount off all True Alliance brands;
  • Excellent training and career opportunities;
  • $1,500 for every friend you refer;
  • Free on-site parking;
  • Flexible hybrid of work from home & office;
  • Great health & wellbeing initiatives;
  • Employee Assistance Program.


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