Luxury Guest Experience Specialist
12 hours ago
Grupo Mantra is a renowned hospitality group that embodies the essence of luxury. With Peppers Soul, its flagship property, towering 77 storeys over Surfers Paradise, the company offers prestigious accommodation that redefines the concept of opulence.
The role of Casual Concierge at Accor presents an exciting opportunity to join a motivated and vibrant Front Office Team, fostering a culture of exceptional service and memorable guest experiences.
About the Job:
As our next Concierge, you will be the first point of contact for guests arriving at the property, setting the tone for their stay with a genuine and welcoming first impression. You will be responsible for providing continuing exceptional customer service, ensuring that every guest feels valued and cared for throughout their stay.
Your duties will include valeting guest cars, storing luggage, and carrying bags to rooms, as well as providing helpful and accurate local knowledge to guests in an informative manner.
Requirements:
We are seeking an individual with exceptional communicative and interpersonal skills, who possesses a wide array of local knowledge or has the ability to learn and expand current knowledge in a timely manner. A valid driver's license is also a requirement.
A personable, energetic demeanor and outstanding customer service skills are essential qualities for this role. If you are passionate about delivering exceptional guest experiences and possess a flair for creating lasting memories, we encourage you to apply.
Estimated Salary: $60,000 - $80,000 per annum.
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