Field Operations Specialist

7 days ago


Townsville City Center, Queensland, Australia Unisys Full time
Job Summary

We are seeking a highly skilled and motivated Field Engineer to join our team at Unisys. As a Field Engineer, you will be responsible for providing on-site support to our clients, installing and maintaining computer-related products, and ensuring customer satisfaction throughout all transactions.

Key Responsibilities
  • Provide on-site support to clients, including hardware and software troubleshooting and repair.
  • Install and maintain PCs, laptops, printers, and peripherals, as well as associated accessories and equipment.
  • Perform installs, moves, adds, and changes as required, and test and certify PCs to ensure they meet specifications.
  • Provide follow-up on problems, escalations, and requests, and maintain a high degree of professionalism at all times.
  • Ensure customer satisfaction by meeting or exceeding contracted customers' Service Level Agreements (SLAs), defined customer satisfaction ratings, and quarterly KPI goals.
Requirements
  • NV1 Security Clearance is required.
  • Must be an Australian Citizen.
  • Strong understanding of hardware and software support services, including time management and problem-solving abilities.
  • Effective verbal and written communication skills, with a strong focus on providing customer service.
  • Experience in the delivery of IT support services with specified KPIs, and a keen interest in developing a career in IT.
What We Offer

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.



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