Digital Experience Manager

2 weeks ago


Melbourne, Victoria, Australia Sitecore Full time
Job Summary

We are seeking a highly motivated Digital Experience Manager to join our team. This is an exciting opportunity for a results-driven professional to drive growth and success in our enterprise accounts.

About Us

Sitecore is a leading digital experience platform that empowers businesses to create lifelong relationships with their customers. Our innovative technology helps companies deliver engaging, personalized experiences across all touchpoints.

The Role

As a Digital Experience Manager, you will be responsible for managing and growing relationships with our existing customer base. Your primary focus will be on driving revenue growth, improving customer satisfaction, and expanding our presence in the market.

Key Responsibilities
  • Foster strong relationships with key stakeholders at our enterprise clients
  • Develop and execute strategic account plans to maximize satisfaction and retention
  • Identify opportunities for upselling, cross-selling, and contract renewals
  • Collaborate with internal teams to ensure exceptional client support
  • Stay updated on industry trends and customer feedback to inform product enhancements
Requirements

To succeed in this role, you will need:

  • 5+ years of experience in software sales or SaaS environment
  • Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management technologies preferred
  • Strong business acumen and understanding of digital marketing concepts
  • Strong communication skills with ability to build rapport and credibility with clients
  • Results-oriented mindset with a focus on driving customer satisfaction and revenue growth
Benefits

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, 401(k) matching, and generous paid time off.



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