Support Liaison Specialist

4 days ago

Goulburn, New South Wales, Australia beBeeCare Full time $75,545 - $79,485
Transforming Lives Through Support

We are seeking a highly skilled Carer Liaison Officer to join our team. In this critical role, you will play a vital part in the Carer Gateway program by providing exceptional support to carers.

The successful candidate will have the ability to liaise with service providers and internal teams to arrange timely supports for carers. This is not just about providing support; it's about empowering carers to take on their important role with confidence and resilience.

  • Coordinate and liaise with Carer Support Planners and Service providers to arrange in-home or facility-based supports for carers
  • Coordinate care for carers, including planned respite, emergency respite, personal care, domestic assistance & lawn maintenance
  • Provide relevant referral information to service providers working with carers, within consent and privacy guidelines
  • Network with external stakeholders and service providers to maintain a positive relationship
  • Source appropriate brokered supports for carers as requested by the carer support planners/program manager
  • Engage with the community care sector and the public to raise the profile of the program and carers at regional events and activities
  • Maintain an up-to-date register of providers that have a Service Provider Agreement with Carer Gateway
  • Complete all necessary administrative tasks associated with care coordination and program activities including accurate database entry

To be successful in this role, you will require:

  • Qualifications and training in Community Services, Health, Welfare, Social Services and/or Education fields or a minimum of three years' relevant industry experience
  • Demonstrated knowledge and understanding of the community care sector, including the complex challenges faced by carers of people with a disability, chronic illness, mental health condition and the aged
  • High level computer skills including client management systems, Microsoft Office suite of products and the ability to learn new systems when required
  • Ability to provide superior customer service, with strong interpersonal and communication skills
  • Demonstrated ability to manage and prioritise workload in a constantly changing environment
  • Current NSW Driver's License

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