Freight Forwarding Coordinators Management Role

1 week ago

Adelaide, South Australia beBeeCoordinatormanagement Full time $60,000 - $100,000
Job Opportunity

We are seeking an experienced Client Services Coordinator to join our team in Adelaide. As the Client Services Coordinator, you will act as the daily interface between us and the Customer to ensure seamless and professional freight forwarding service.

This role is a key position within our Global Forwarding team and plays a critical part in meeting customer expectations and delivering high-quality services.

  • Handle major customer accounts with professionalism and expertise.
  • Liaise with Clients and internal departments to meet expectations and update job information sufficiently and in a timely manner.
  • Process all shipments accurately and efficiently to meet company, legislative, and client requirements.
  • Monitor and reconcile shipping line issues such as transhipment, detention, and demurrage liabilities.
  • Coordinate and assist in creating Client implementation plans including completing SOPs to meet clients' requirements, liaising with CRM and other department to deliver information management requirements; maintain contact with relevant stakeholders.
  • Promote excellence through efficiency, safety, and maintaining legal compliance matters.
About You
  • You have experience in freight forwarding with operations and/or customer service experience.
  • You are knowledgeable about freight forwarding requirements, markets, and regulations.
  • You possess excellent communication abilities for interactions with department managers, suppliers, clients, and vendors.
  • You have a methodical, organised, and detail-oriented approach while meeting time requirements.
  • You are results-oriented and resilient, focused on achieving desired outcomes.
  • You have strong planning and analytical skills.
  • You are proficient in Microsoft Suite.

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