Strategic Service Designer

3 days ago


Canberra, ACT, Australia Local Peoples Full time

Local Peoples is a renowned strategic research and design studio based in Melbourne and Canberra. As a key player in the industry, we are seeking an experienced Service Designer to join our team.

We are passionate about making a positive impact on public sector services through innovative design solutions. You will work closely with our clients to deliver exceptional results, driving meaningful change and improvement across various projects.

The ideal candidate should possess a deep understanding of human-centered design principles, with expertise in creating effective service blueprints, system maps, and customer journeys. Your experience in design thinking, systems thinking, and agile methodologies will enable you to effectively collaborate with our UX Researchers and contribute to design research initiatives.

A strong portfolio showcasing your expertise in illustration techniques, risk anticipation, and facilitation skills is essential for this role. Additionally, your proficiency in digital transformation and omnichannel strategies, combined with extensive experience in customer research, problem-solving, and journey mapping, will be valuable assets to our team.

You will also be responsible for developing and executing end-to-end customer experience strategies, ensuring that all design artefacts meet industry-grade standards and adhere to accessibility requirements. Excellent communication and collaboration skills are crucial, as you will work closely with clients to manage multiple projects and deliver high-quality results.

This role offers a competitive salary of AU$ 95,000 - AU$ 110,000 per annum, commensurate with experience. As an Australian citizen, you must hold a current ASGVA Baseline clearance or be able to obtain one. Local Peoples is proud to be a certified B-Corporation, prioritizing social, environmental, and economic impact in all our endeavors.



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