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Digital Consulting Manager

2 months ago

Sydney, New South Wales, Australia Marriott International, Inc. Full time

Job Summary:

The Digital Consulting Manager is responsible for the daily management of digital activation efforts for hotels participating in Marriott Digital Services (MDS) programs within the Asia Pacific Excluding China (APEC) region.

Key Responsibilities:

  • Manage and track all program tactics to ensure deliverables are met and executed on-time.
  • Build and maintain long-term relationships with new and existing properties through open communication.
  • Manage and implement strategic keyword strategy through optimization of on and offsite tactics.
  • Address ad-hoc property questions and concerns in an effective and timely manner.
  • Escalate issues to Director when necessary.
  • Interpret reporting trends and proactively communicate performance to hotels in the form of presentations.
  • Monitor the impact of the program and proactively communicate a change in strategy when necessary.
  • Identify when hotels are up for renewal and proactively solicit re-enrollment.
  • Make strategic recommendations for additional services/tactics to enhance program to meet property goals.
  • Meet goals as defined by client satisfaction survey and annual renewal targets.
  • Execute general digital support for Australia & Pacific Islands Area needs including in-language campaign landing pages, local OTA merchandising and website updates on various platforms.
  • Provide hotel training to support the roll-out of Global Digital products and initiatives.
  • Support region-wide projects and initiatives critical to improving performance.

Requirements:

  • BS/BA degree from an accredited university in Business Administration, Marketing, Hospitality, or related major, preferred.
  • 2+ years digital marketing experience required, experience with hotels a plus.
  • Agency work experience preferred; primarily in a property services/account services role.

Management Competencies:

  • Leadership
  • Communication
  • Problem Solving and Decision Making
  • Professional Demeanor
  • Managing Execution
  • Building and Contributing to Teams
  • Driving for Results
  • Planning and Organizing
  • Building Relationships
  • Customer Relationships
  • Global Mindset
  • Talent Management
  • Learning and Applying Professional Expertise
  • Business Acumen
  • Technical Acumen