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Product Specialist

2 months ago

Perth, Western Australia Sandvik Full time

About the Role

Sandvik is seeking a skilled and dedicated Product Specialist to join our Surface Drills team in Australia.

Key Responsibilities

  • Provide high-quality technical support to customers and internal personnel.
  • Develop and deliver technical training to ensure customers have a positive experience with Sandvik products.
  • Engage in factory training and travel to various locations as needed.
  • Assist in compiling accurate data to process warranty claims and engineering machine improvements.
  • Review spare parts recommendations with Parts BLM organization.
  • Investigate warranty claims proactively and reactively to enhance customer satisfaction.

Requirements

  • Relevant Mechanical and/or Electrical Trade Certificate (or equivalent).
  • Post-trade experience of at least 7 years in Mining and in a similar role.
  • Expert knowledge and experience with Blast hole drills, platform drills.
  • Experience working in remote locations and understanding different cultural dynamics.
  • Experience in the delivery of technical training to maintenance personnel and operators.
  • Excellent interpersonal and communication skills (verbal and written).
  • Ability to travel internationally without restrictions.

What We Offer

  • A dynamic and rewarding work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.
  • A recognition program for length of service.
  • A company performance bonus scheme.