Senior Business Transformation Specialist
1 week ago
Embark on a transformative journey as a senior business analyst, driving seamless customer experiences across digital and CRM landscapes.
Role OverviewLeveraging extensive customer transformation expertise, you will collaborate with cross-functional program teams to deliver comprehensive work roadmaps.
Main Responsibilities- Conduct thorough discovery workshops to distill business needs and requirements.
- Formulate research questions to clarify user stories, utilizing hybrid agile/waterfall methodologies.
- Promote streamlined business processes through collaborative efforts with senior stakeholders.
This opportunity empowers you to apply your skills in:
- Effective facilitation of workshops and discussions.
- Customer journey mapping, website redevelopment, and re-platforming.
- Digital transformation solutions, wireframing, and business process optimization.
To excel in this role, you will need to:
- Analyse and document business processes, identifying areas for improvement.
- Develop and implement functional design solutions that enhance efficiency.
A 12-month contract offering opportunities for significant impact from day one.
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