Hotel Operations Leader

1 week ago

Sydney, New South Wales, Australia beBeeService Full time $55,000 - $65,000
Job Overview

Lead hotel operations with precision and care, ensuring exceptional service for guests. Manage overnight shifts, security protocols, and seamless experiences.

About The Position

As a Hotel Operations Leader - Nights, assist the Night Manager in overseeing daily activities, guest arrivals and departures, and accurate accounting.

Key Responsibilities
  • Balance daily transactions across all outlets
  • Provide professional service for guest check-ins and check-outs
  • Maintain accurate guest accounts and ensure correct postings
  • Uphold strict security procedures to protect guest confidentiality and safety
  • Respond to guest inquiries and resolve issues promptly and professionally
  • Monitor and report safety hazards or system issues
  • Ensure wake-up calls, mail, messages, and parcels are processed accurately
  • Liaise with Housekeeping regarding room status and lost property
  • Complete audit tasks and ensure accurate cashiering balances
  • Maintain and secure express checkout envelopes and safety deposit boxes
  • Support valet parking and assist guests with luggage if required
  • Lead by example in delivering excellent customer satisfaction
  • Ensure smooth handovers and clear communication between shifts
  • Participate in training sessions and departmental briefings
  • Promote hotel services and actively upsell special offers
  • Maintain grooming, conduct, and performance standards
  • Maintain confidentiality of guest and staff information
  • Induct and support new team members, ensuring brand standards are upheld
  • Use guest feedback to improve service delivery and team performance
Essential Skills and Qualifications
  • Previous experience in front office or night audit roles
  • Strong leadership, communication, and problem-solving skills
  • Calm, confident, and professional under pressure
  • Detail-oriented with a passion for guest service
  • Familiarity with hotel systems and audit procedures
  • NSW RSA certification and full working rights in Australia
  • Flexible availability including overnight shifts, weekends, and holidays
Why You'll Thrive Here
  • Be part of a team that values trust, respect, and excellence
  • Enjoy complimentary meals, coffee, and uniform care
  • Access exclusive hotel and travel discounts for you, family, and friends
  • Grow your career with world-class training and development programs
  • Thrive in a supportive, inclusive workplace culture
  • Participate in our Employee Assistance Program and referral incentives

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