Student Support Advisor

2 days ago

Brisbane, Queensland, Australia beBeeClient Full time $60,000 - $90,000
Job Summary

We are seeking a highly skilled professional to join our Student Services and Wellbeing team as a HiQ Adviser. This role involves providing exceptional client service, responding to high-volume enquiries in a fast-paced environment.

This is an exciting opportunity to work in a dynamic team, making a real-world impact on our students' lives. As a HiQ Adviser, you will be responsible for interpreting policies, procedures, and information to support the client experience.

The successful candidate will have excellent communication and interpersonal skills, with the ability to engage with diverse clients and enquiries. A collaborative work environment is essential for this role, where teamwork and inclusivity are valued.

About the Role

In this challenging yet rewarding role, you will provide expert guidance to clients, ensuring their queries are resolved efficiently and effectively. Your strong problem-solving skills and attention to detail will enable you to navigate complex information systems and provide accurate solutions.

As a HiQ Adviser, you will be part of a dedicated team that strives to deliver exceptional customer service. If you possess the skills and qualities required for this role, we encourage you to apply.

Key Responsibilities
  1. Interpret policies, procedures, and information to support the client experience.
  2. Provide excellent client service skills in a high-volume, fast-paced environment.
  3. Engage with diverse clients and enquiries, demonstrating high-level verbal and written communication and interpersonal skills.
  4. Work collaboratively, contributing to a positive and inclusive culture.
What You Need to Succeed

To be successful in this role, you will require:

  1. Education, training, and/or relevant experience equivalent to completion of a degree with subsequent relevant experience.
  2. Demonstrated ability to navigate complex information systems.
Benefits

This is an exciting opportunity to work in a dynamic team, making a real-world impact on our students' lives. The successful candidate will have access to ongoing training and development opportunities, enabling them to grow and succeed in their career.

A collaborative work environment is essential for this role, where teamwork and inclusivity are valued. We offer a competitive salary package, including generous benefits and leave entitlements.

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