Senior Quality Partner

1 month ago

Ringwood, Victoria, Australia EACH Victoria Full time
Job Title: Senior Quality Partner

At EACH Victoria, we are seeking a highly skilled and experienced Senior Quality Partner to join our team. As a key member of our quality improvement team, you will play a pivotal role in enhancing our services and supporting a strong quality improvement culture across the organisation.

Key Responsibilities:
  • Champion quality and compliance: Ensure all regulatory requirements are met and exceeded across our diverse programs.
  • Lead critical incident investigations: Provide leadership in investigating critical incidents, ensuring timely follow-up and action.
  • Partner for success: Collaborate with Program areas to develop, implement, and evaluate quality improvement activities that drive service excellence.
  • Support risk management: Assist in the identification and management of emerging risks and ensure a proactive approach to risk mitigation.
  • Manage customer feedback: Oversee customer feedback and complaints processes, ensuring timely, professional responses that lead to service enhancements.
  • Drive data-driven improvements: Collect, analyse, and report on trends in quality, risk, and safety, contributing to ongoing improvement efforts.
  • Lead training initiatives: Develop and implement education programs that embed a culture of continuous improvement across the organisation.
  • Act as 2IC: Support the Quality Improvement and Risk Manager as a key contact for external stakeholders, including regulators, auditors, and accreditation bodies.
  • Governance reporting: Provide critical insights and reports to Governance Committees, the EACH Board, and external bodies.
Requirements:
  • Proven change management skills: Demonstrated success in leading change and motivating staff across various levels of the organisation.
  • Exceptional communication skills: Ability to write clear, concise reports and communicate complex information effectively.
  • Analytical capabilities: Strong skills in analysing data to drive improvements and ensure continuous quality enhancement.
Qualifications:
  • Experience in community-based healthcare: At least 5 years of experience in the healthcare sector, with a strong background in quality improvement and risk management.
  • Educational qualifications: A higher degree in quality improvement or management (or progress towards one) is advantageous. Lead Auditor qualifications are highly desirable.
  • Expertise in healthcare standards: Strong knowledge of National Safety and Quality Healthcare Standards, Mental Health Standards, NDIS, Aged Care Quality Standards, and other relevant standards specific to community programs.
  • Expertise in Continuous Improvement Methodologies: Proven experience in using PDSA tool in improving clinical practice.

We are committed to creating a culturally safe environment that values and supports Aboriginal & Torres Strait Islander people(s), recognizing and respecting their unique culture and contribution to our communities. We strongly encourage applications from Aboriginal and Torres Strait Islander People.

As a child-safe organisation, we prioritise child safety and well-being by creating a secure environment for children and implementing effective organisational structures, policies, and procedures.

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