Operations Delivery Manager

3 days ago


North Sydney Council, Australia beBeeService Full time $100,000 - $130,000

As a key member of our team, you will play a vital role in ensuring seamless service delivery and exceeding client expectations.

Key Responsibilities
  • Coordinate and manage the delivery of technology services to meet client expectations.
  • Monitor service performance and ensure alignment with agreed-upon SLAs.
  • Work closely with internal teams to resolve service delivery issues promptly.
  • Maintain clear and effective communication with stakeholders to ensure transparency.
  • Provide regular updates and reports on service delivery metrics and performance.
  • Identify opportunities for process improvements to enhance service quality.
The Ideal Candidate
  • Relevant experience in service delivery within the Technology & Telecoms industry.
  • Strong organisational and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Knowledge of service level agreements (SLAs) and performance monitoring.
  • A proactive approach to identifying and resolving service challenges.
Benefits

By joining our organisation, you will have the opportunity to work with a respected company in the Technology & Telecoms sector.



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