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Care Operations Director
3 weeks ago
This role is pivotal in driving the overall success and growth of our business by supporting the care team in achieving their individual and collective objectives.
The Senior Care Operations Lead will be responsible for maintaining quality standards, ensuring compliance, and crafting innovative strategies to enhance care efficiency.
Key Responsibilities:
- Represent the organization as a professional leader in aged care and advocate for our brand within the community.
- Provide daily leadership to care managers to support an effective caregiver workforce and ensure client satisfaction.
- Review clients to drive business growth, implement strategies for future growth, and identify improvement opportunities.
- Manage care operations, maintain accurate client records in RMS, My Aged Care, and the Aged Care Provider portal, including new clients, discharges, and monthly claims.
- Review and approve care plans, ensuring clinical needs and management plans are recorded and addressed appropriately.
About You:
- Registered Nurse or clinical experience highly desirable.
- Previous experience leading and managing a team.
- Knowledge and experience of community-based care and support services.
- Experience in identifying, coordinating, and managing care services for home care clients preferably in aged care.
- Understanding of aged care and disability-related legislation and regulations for home care services.
- Highly efficient and organized with proven time management skills.
Candidates must have permanent or temporary rights to work in Australia with no restrictions.
