Cloud Incident Manager

5 days ago


Melbourne, Victoria, Australia Ampstek Full time

Ampstek is actively hiring for an Incident Manager with a strong focus on Oracle Cloud Customer Service (CCS) and Oracle Cloud Infrastructure (OCI).

This 6-month contract position offers the opportunity to work with a solid understanding of Oracle applications, including cloud-based support environments.

Key Responsibilities:
  • Familiarity with Oracle Cloud architecture, configurations, and service management tools (e.g., Oracle Enterprise Manager, Oracle Service Cloud).
  • Experience with ITIL framework and incident management best practices.
  • Strong troubleshooting skills, with the ability to quickly diagnose technical issues and coordinate resolution efforts.

Successful candidates will possess a minimum of 8-10 years of experience in incident management and a strong passion for delivering high-quality solutions.

What We Offer:
  • Mid-senior level role within the IT department
  • Contract employment type
  • Information Technology job function
  • IT Services and IT Consulting industry


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