Luxury Hotel Operations Manager

2 weeks ago


Tasmania, Australia Marriott International Full time
About The Tasman, A Luxury Collection Hotel

The Tasman, a Luxury Collection Hotel, Hobart is situated in the heart of the city, offering stunning views of the waterfront and easy access to top restaurants and attractions.

Key Responsibilities:
  • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls etc.
  • Provide exceptional guest experiences in everything that you do.
  • Supervise and manage employees, lead by example, and establish open collaborative relationships within the team.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
  • Respond to and resolve all guest issues received directly from guests or from Guest Relations.
Requirements:
  • Previous experience as a Front Office Duty Manager.
  • Exceptional interpersonal communication skills, thorough follow-up, strong attention to detail, and problem-solving skills.
  • Excellent time management and organizational skills, ability to emotionally connect with guests, and provide superior levels of service.
  • Conflict resolution experience, flexibility to work on a 24-hour rotating roster including public holidays and weekends.
What We Offer:
  • A supportive, progressive, and highly experienced team.
  • A variety of generous benefits and discounts for Associates, Family, and Friends across all Marriott properties worldwide.
  • Vast career and learning development opportunities.
  • Wellbeing programs and initiatives.
Estimated Salary:

$85,000 - $110,000 per annum based on location and experience.



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