Luxury Hospitality Professional Wanted
5 days ago
About The Tasman, A Luxury Collection Hotel
">The Tasman, a Luxury Collection Hotel, Hobart is situated in the heart of the city, just steps from the waterfront and top restaurants. This hotel showcases a unique blend of modern contemporary, art deco, and heritage architecture.
">Unlock Your Potential as a Night Duty Manager
">We are seeking an experienced and committed Night Duty Manager to join our team at The Tasman Hobart. If you have a passion for delivering exceptional guest experiences while handling administrative and communication duties, this may be the perfect opportunity for you.
">Your Key Responsibilities Will Include:
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- Processing all guest check-ins, check-outs, room assignments, and requests; securing payment, activating/reissuing room keys, and resolving guest calls.">
- Providing outstanding guest service in every interaction.">
- Leveraging interpersonal and communication skills to lead, influence, and encourage others; advocating sound financial decision making.">
- Supervising employees, managing day-to-day operations, and understanding employee positions well enough to perform duties in their absence.">
- Establishing and maintaining open relationships with employees, ensuring they do the same within the team.">
- Reviewing financial statements, sales, and activity reports to measure productivity and goal achievement, identifying areas for cost reduction and program improvement.">
- Assisting in responding to and resolving guest issues received directly or through Guest Relations.">
- Maintaining strong working relationships with all departments to support property operations and goals, expediting problem resolution.">
Requirements and Qualifications
">- ">
- Previous experience as a Front Office Duty Manager.">
- Exceptional interpersonal and communication skills.">
- Thorough follow-up, attention to detail, and problem-solving skills are essential.">
- Excellent time management and organizational skills.">
- Able to emotionally connect with guests and provide superior service levels.">
- Conflict resolution experience.">
- Flexibility to work on a 24-hour rotating roster, including public holidays and weekends.">
- Experience with OPERA property management system is advantageous.">
- Must have full working rights for Australia.">
About You
">- ">
- You will enjoy a relaxed lifestyle with easy access to world-class events like Mona Foma, Taste of Tasmania, and Sydney to Hobart yacht race.">
- You can expect a supportive, progressive, and highly experienced team environment.">
- Vast career and learning opportunities are available.">
- A variety of generous benefits and discounts for Associates, Family, and Friends across all Marriott properties worldwide.">
- Wellbeing programs and initiatives are in place to support your overall wellbeing.">
About Marriott International
">Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
">Estimated Salary: $60,000 - $80,000 per annum
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