Night Operations Coordinator

6 days ago


Tasmania, Australia Marriott International Full time

Hotel Operations

The Tasman Hobart, a Luxury Collection Hotel, is seeking a skilled Night Duty Manager to lead our front office team. This role is responsible for overseeing the smooth operation of the hotel's front desk, including guest check-ins, check-outs, room assignments, and resolving guest issues.

Key Responsibilities

  • Lead the front office team to deliver exceptional guest experiences.
  • Manage guest check-ins, check-outs, and room assignments.
  • Resolve guest complaints and issues in a professional and timely manner.
  • Supervise and motivate the front office team to achieve high performance standards.
  • Monitor and analyze financial reports to optimize revenue and cost control.

Requirements

  • Previous experience in a front office or duty manager role.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and make sound decisions.
  • Strong attention to detail and problem-solving skills.
  • Flexibility to work a 24-hour rotating roster, including public holidays and weekends.

What We Offer

  • A supportive and progressive team environment.
  • A range of benefits and discounts for Marriott International associates and their families.
  • Opportunities for career growth and development.
  • A dynamic and fast-paced work environment.


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