Transport and Customer Service Coordinator

2 weeks ago


Laverton North, Victoria, Australia GrainCorp Full time

About our team

Auscol plays a vital role in the collection and processing of used cooking oil, contributing to the production of reduced-carbon emissions biodiesel and Sustainable Aviation Fuel. As part of GrainCorp's end-to-end supply chain, Auscol upcycles used cooking oil, working with a diverse customer base across metropolitan, regional, and remote Australia. We provide equipment, transport, and service solutions for collection and upcycling, maintaining a high-tech fleet of vacuum collection trucks and an extensive inland and portside processing and bulk storage network.

About the role

GrainCorp is seeking a Transport and Customer Service Coordinator to provide administrative, customer service, and operational support to our Auscol business nationally. Key responsibilities include:

  • Managing incoming calls, emails, and invoicing requirements
  • Managing customer accounts and site stocks
  • Recording customer interactions and details of actions taken
  • Communicating with internal teams to discuss sales and operational targets
  • Generating sales leads and route planning activities for sales teams
  • Providing accurate and timely reporting on results

About your experience

Candidates will have prior experience in customer service or a related field, ideally in the Waste, recycling, Oils, or transport industries. They will demonstrate:

  • Proficiency in Microsoft – Outlook, Excel (intermediate), Word, and computer literacy, with experience using ERP systems
  • Excellent verbal and written communication skills
  • Strong attention to detail and ability to manage and prioritize tasks effectively
  • High customer and solution focus, with a commitment to delivering exceptional service
  • Ability to work in a fast-paced, highly transactional work environment

Progressed candidates will be required to provide proof of working rights and suitable professional referees.



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