Airline Industry Program Leader

7 days ago

Melbourne, Victoria, Australia beBeeAviation Full time $120,000 - $165,000
Job Title:

Airline Industry Expert

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We're seeking an exceptional professional to spearhead our partnerships with prestigious airlines. This is not just another role; you will be the primary driver of highly visible, high-impact programs that are critical to our company's success and the future of the industry.

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We need a dedicated, organized, and efficient individual who thrives on being integral to a fast-paced environment. We need your skills as an excellent communicator who can set appropriate expectations, keep everyone apprised of progress and action items, manage project plans and customer expectations, balance workloads, and ensure we meet our commitments.

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This position requires a blend of remote work and in-office collaboration at our location. You must be based in Australia and have flexibility to travel quarterly to customer sites.

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  • Leverage your industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines.
  • Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams.
  • Documenting program and customer progress and financial performance of the client program.
  • Identify, and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to propose new solutions.
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You will also:

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  • Work cross-functionally (typically with the sales team and senior management) to offer alternate solutions and product growth opportunities.
  • Function as the primary driver of communication (including broad-based/complex communications) between Client and Customers stakeholders.
  • Develop resource utilization and planning tools for program and portfolio management.
  • Implement established program management processes, dashboards, templates, policies, and metrics.
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What you'll need:

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  • Bachelor's degree in engineering, science, business, or a related discipline.
  • Minimum 8+ years of increasingly responsible experience, with at least five (5) years of experience managing customers via traditional and agile program management skill sets.
  • Must have experience with PM tools, including MS ProjectsJIRA, MS Project, and SharePoint.

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