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Business Analyst

1 month ago

Sydney, New South Wales, Australia Myob Full time
About the Opportunity

We are focused on solving the problems that matter for our customers.

To bring this vision to life, we have a dedicated Customer Platforms domain led by passionate product people that enables our internal stakeholders to deliver the best sales, support, and service experience.

The CRM Functional Analyst (CFA) will work in the functional capabilities of the platform (Sales Cloud, Service Cloud, Communities) and match this with their deep understanding of MYOB business processes to propose and configure solutions that deliver great outcomes for our customers.

As an experienced Business Analyst, you will work closely with cross-functional teams to gather business requirements, develop user stories, and provide training to end-users on how to use the system effectively.

What You'll Need to Succeed
  • Experience working with CRM and Salesforce ecosystems at an agile, large-scale commercial environment
  • Familiarity with the full development lifecycle from design through to deployment
  • Strong organisation and facilitation skills
  • Excellent written and verbal communication skills to communicate effectively with a range of personnel at all levels of the company
Our Culture & Benefits

We pride ourselves on being a place where opinions are valued, and your ideas can make a difference.

You'll enjoy a flexible work environment, financial assistance to set up your home office, and access to best-in-class discounts and vouchers from leading retailers.

We're committed to responding to every applicant and are proud to be a Circle Back Initiative Employer.