Electrical Support Specialist

5 days ago


Adelaide, South Australia Voltex Electrical Accessories Full time

Voltex Electrical Accessories is seeking an experienced electrician to join our dynamic team as a Residential Electrical Product Support Specialist.

Job Summary:

We're looking for a skilled and detail-oriented individual who can provide exceptional technical support to our customers and internal staff.

  • Assist with answering customer queries and resolving issues in a timely and professional manner.
  • Provide product training and support to internal staff to ensure they have the necessary knowledge to effectively assist customers.
  • Utilize strong IT skills to navigate and troubleshoot technical issues efficiently.
Key Responsibilities:
  • Communicate effectively with customers to understand their needs and provide solutions that meet their expectations.
  • Maintain accurate records of customer interactions and technical issues.
  • Collaborate with cross-functional teams to resolve complex technical issues.
Requirements:
  • At least 5 years of experience as a licensed electrician in Australia or New Zealand.
  • Proven track record of providing excellent customer service and technical support.
  • Strong communication and interpersonal skills.


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