Electrical Support Specialist
5 days ago
Voltex Electrical Accessories is seeking an experienced electrician to join our dynamic team as a Residential Electrical Product Support Specialist.
Job Summary:We're looking for a skilled and detail-oriented individual who can provide exceptional technical support to our customers and internal staff.
- Assist with answering customer queries and resolving issues in a timely and professional manner.
- Provide product training and support to internal staff to ensure they have the necessary knowledge to effectively assist customers.
- Utilize strong IT skills to navigate and troubleshoot technical issues efficiently.
- Communicate effectively with customers to understand their needs and provide solutions that meet their expectations.
- Maintain accurate records of customer interactions and technical issues.
- Collaborate with cross-functional teams to resolve complex technical issues.
- At least 5 years of experience as a licensed electrician in Australia or New Zealand.
- Proven track record of providing excellent customer service and technical support.
- Strong communication and interpersonal skills.
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Residential Electrical Support Technician
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