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Electrical Product Expert

1 week ago


Adelaide, South Australia Schneider Electric Full time

Job Overview:

Schneider Electric is a global specialist in energy management and automation, dedicated to supplying safe, reliable, and sustainable energy solutions to our customers. We are seeking a talented Electrical Product Expert to join our team and provide technical support for our Home and Distribution, Low-voltage and Industrial Automation products.

Key Responsibilities:

  • Deliver primary level technical support on our range of electrical power distribution and automation products in a timely manner.
  • Engage with internal stakeholders as and when needed to ensure seamless communication and issue resolution.
  • Develop personal technical expertise on Schneider Electric's product range, including PDL, to provide accurate and up-to-date information to customers.
  • Contribute to company knowledge resources, such as FAQs and articles, to enhance customer support and improve overall customer experience.

About You:

You have a strong background in electrical engineering, electronics, or a related field, with a minimum of 2-3 years of experience in technical support or a related role. You possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You are innovative and strategic, focused on delivering premium service experiences to customers.

Required Skills and Qualifications:

  • Tertiary qualification in Electrical, Electronics, Power, Process Automation, Mechatronic Engineering, or a Trade Qualification with relevant experience.
  • Fundamental understanding of electrical power distribution concepts, applications, and related products.
  • Estimation experience (in electrical distribution products) and exposure to entry-level electrical fault finding preferred.
  • Good business understanding in customer services, conflict resolution, and related processes.