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Electrical Product Expert
1 week ago
Job Overview:
Schneider Electric is a global specialist in energy management and automation, dedicated to supplying safe, reliable, and sustainable energy solutions to our customers. We are seeking a talented Electrical Product Expert to join our team and provide technical support for our Home and Distribution, Low-voltage and Industrial Automation products.
Key Responsibilities:
- Deliver primary level technical support on our range of electrical power distribution and automation products in a timely manner.
- Engage with internal stakeholders as and when needed to ensure seamless communication and issue resolution.
- Develop personal technical expertise on Schneider Electric's product range, including PDL, to provide accurate and up-to-date information to customers.
- Contribute to company knowledge resources, such as FAQs and articles, to enhance customer support and improve overall customer experience.
About You:
You have a strong background in electrical engineering, electronics, or a related field, with a minimum of 2-3 years of experience in technical support or a related role. You possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You are innovative and strategic, focused on delivering premium service experiences to customers.
Required Skills and Qualifications:
- Tertiary qualification in Electrical, Electronics, Power, Process Automation, Mechatronic Engineering, or a Trade Qualification with relevant experience.
- Fundamental understanding of electrical power distribution concepts, applications, and related products.
- Estimation experience (in electrical distribution products) and exposure to entry-level electrical fault finding preferred.
- Good business understanding in customer services, conflict resolution, and related processes.