Student Community Leader

1 week ago

Gatton, Queensland, Australia beBeeCommunity Full time $60,000 - $84,000
Residential Life Professional

The Residential Life Manager plays a pivotal role in shaping and enriching the student residential experience at UQ Residences.

This live-on-campus position is responsible for building a safe, inclusive and vibrant community that supports student wellbeing, academic success, and personal development.

Key Responsibilities
  • Provide strategic advice and recommendations to senior management on all aspects of residential life, student wellbeing, and incident trends within the community.
  • Lead the recruitment, selection, training, supervision and development of resident leaders and staff.
  • Design and implement a comprehensive residential life program that fosters belonging, academic support, health and wellbeing, personal development, and leadership.
  • Act as the first responder and coordinator during critical incidents, including welfare concerns, mental health crises, and reports of misconduct (including sexual misconduct), ensuring appropriate support and referral pathways are followed.
  • Lead student conduct processes including investigations, applying relevant policies and procedures, and preparing reports and recommendations for formal disciplinary matters.
  • Oversee and deliver orientation and transition programs in partnership with university stakeholders, ensuring new residents are welcomed and well supported.
  • Engage with students by being present in community spaces and building strong relationships based on trust, respect, and approachability.
  • Collaborate with student clubs, university support services, and external stakeholders to deliver impactful initiatives and support a thriving student community.
  • Maintain accurate documentation of incidents, risks, and student interactions in line with legal and institutional requirements.

Required skills and qualifications include:

  • Tertiary qualifications in education, psychology, social work, youth work, community development, or a related field;
  • Significant experience working in a pastoral care, residential, student support or youth-focused environment;
  • Demonstrated ability to respond appropriately and calmly in high-pressure and sensitive situations, including incidents involving student safety and wellbeing;
  • Experience managing teams, particularly student leaders or volunteers; including recruitment, training, and performance management;
  • Proven ability to design and implement programs and events that support engagement, development and wellbeing;
  • Excellent interpersonal and communication skills, with the ability to connect with students from a wide range of backgrounds;
  • Demonstrated conflict resolution and mediation skills, including experience handling behavioural and disciplinary matters;
  • Ability to work independently and exercise sound judgement, particularly in emergency or after-hours situations;
  • Strong administrative and organisational skills, including digital record keeping and use of Microsoft Office;
  • A current driver's license;
  • Working with Children BlueCard and National Police Check clearance;
  • Ability to live on campus and participate in an on-call roster.

Desirable qualifications include:

  • Experience in a residential college, student accommodation or university environment;
  • Familiarity with student conduct procedures, wellbeing support frameworks, and referral pathways;
  • Mental Health First Aid or other relevant certifications (or willingness to obtain).

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