Student Experience Coordinator

1 week ago

Gatton, Queensland, Australia beBeeResidential Full time $75,000 - $95,000
About the Position

The Residential Life Manager plays a pivotal role in shaping and enriching the student residential experience.

Key Responsibilities:
  • Provide strategic advice and recommendations to senior leaders on all aspects of residential life, student wellbeing, and incident trends within the community.
  • Lead the recruitment, selection, training, supervision and development of residential staff and student leaders.
  • Design and implement a comprehensive residential life program that fosters belonging, academic support, health and wellbeing, personal development, and leadership.
  • Act as the first responder and coordinator during critical incidents, ensuring appropriate support and referral pathways are followed.
  • Lead student conduct processes including investigations, applying house rules and codes of conduct.
  • Oversee and deliver orientation and transition programs in partnership with stakeholders, ensuring new residents are welcomed and well supported.
  • Engage with students by being present in community spaces and building strong relationships based on trust, respect, and approachability.
  • Collaborate with student clubs, support services, and external stakeholders to deliver impactful initiatives and support a thriving student community.
  • Maintain accurate documentation of incidents, risks, and student interactions in line with legal and institutional requirements.
Requirements:
  • Tertiary qualifications in education, psychology, social work, youth work, or a related field; or an equivalent combination of relevant experience and/or training.
  • Significant experience working in a pastoral care, residential, student support or youth-focused environment.
  • Demonstrated ability to respond appropriately and calmly in high-pressure and sensitive situations.
  • Experience managing teams, particularly student leaders or volunteers.
  • Proven ability to design and implement programs and events that support engagement, development and wellbeing.
  • Excellent interpersonal and communication skills, with the ability to connect with students from diverse backgrounds.
  • Demonstrated conflict resolution and mediation skills.
  • Ability to work independently and exercise sound judgement.
  • Strong administrative and organisational skills, including digital record keeping and Microsoft Office.
  • A current driver's license.
  • Working with Children clearance and National Police Check clearance.
  • Ability to live on campus and participate in an on-call roster.

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