Customer Service Ambassador

3 days ago

Perth, Western Australia beBeeAmbassador Full time $45,000 - $55,000

About the Role

  • This is an exciting opportunity to deliver exceptional customer service and champion high-quality products.
  • As a key ambassador for our brand, you will be responsible for creating an inclusive store environment and supporting colleagues and the local community.
  • You will also play a crucial role in enhancing the customer experience through digital tools and ensuring timely product availability.

Purpose:

  • To deliver outstanding customer service, prioritising their needs over tasks while promoting our products.
  • To become the voice of customers, helping to improve services by understanding their needs and preferences.

Main Responsibilities

  • Serve customers efficiently on the shop floor and at service points.
  • Maintain a clean and tidy store, ensuring shelves are stocked with products.
  • Monitor and achieve daily sales targets, priorities, promotions, and selling opportunities.
  • Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service.
  • Build expert product knowledge to sell and recommend products and services.

Key Requirements

  • High levels of customer service.
  • Dedication to delivering excellent work with attention to detail.
  • Openness to feedback and proactive seeking of feedback.
  • Accountability for planning and managing workload efficiently.
  • Strong communication skills.
  • Adaptability in changing situations.
  • Building positive relationships through effective listening.
  • Digital capability.

About You

  • You will have excellent communication and interpersonal skills.
  • You will be able to work effectively as part of a team and build strong relationships with colleagues and customers.
  • You will be flexible and adaptable in a fast-paced retail environment.
  • You will have a passion for delivering exceptional customer service and promoting high-quality products.

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