Customer Service Ambassador

1 day ago


Perth, Western Australia beBeeAmbassador Full time

Our hotel in Perth, Western Australia, is conveniently located in the heart of the city, close to major shopping, entertainment, and nightlife areas. The hotel features 239 well-appointed rooms, a restaurant, cafe, bar, heated rooftop swimming pool, and gym.

Job Description

We are seeking a skilled Customer Service Ambassador to provide exceptional service to our guests. Your responsibilities will include:

  • Managing arrivals and departures
  • Responding to guest requests efficiently and courteously
  • Communicating with other departments to meet guest needs
  • Resolving guest issues promptly
  • Promoting our loyalty program
  • Working a flexible roster, including day and night shifts as required

You should be well-presented, professional, and passionate about delivering outstanding customer service.

Key Skills and Qualifications

The ideal candidate will have:

  • Previous experience in a similar role
  • Strong communication skills (written and verbal)
  • Time management and multi-tasking abilities
  • Interpersonal skills to communicate effectively at all levels
  • Ability to provide prompt, efficient service and upselling skills
  • Entrepreneurial spirit, driven, energetic
  • Certification in responsible alcohol service
  • A valid driver's license

Benefits

We offer:

  • Discounted rates at hotels worldwide with an employee benefit card
  • Learning programs through our training academies
  • Opportunities for career development within the property and globally
  • Participation in our corporate social responsibility activities

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Hospitality



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