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Product Strategist

2 months ago


Sydney, New South Wales, Australia NICE Full time
About the Role

We are seeking a highly skilled Product Strategist to join our team at NICE. As a Product Strategist, you will be responsible for maximizing the value of our projects and products through the work of our Development Team.

Key Responsibilities
  • Convey and motivate the project vision to the scrum team to deliver quality projects and products on time.
  • Collaborate with business stakeholders to anticipate and understand requirements for prioritized initiatives and translate these into well-defined user stories.
  • Maintain a sprint and product backlog, balanced with optimization and tactical initiatives.
  • Keep a healthy amount of user stories ready and identify opportunities to make development more efficient through grouping of stories.
  • Work closely with your counterparts within the team to deliver incremental product enhancements, supporting the team to ensure acceptance criteria and expected outcomes are met.
  • Ensure stakeholders are deeply engaged and informed on delivery and release updates.
  • Partner with the Product Lead to explore and refine roadmap initiatives, working to execute and iteratively deliver on the product roadmap by translating a high-level vision into a series of incremental deliveries.
  • Conduct analysis of incidents and problems as they arise on the product, making seamless the processes of root cause and solution identification, whilst working with the Product Lead to prioritize any fixes into the sprint backlog.
  • Identify and implement process improvements to increase the velocity and quality of work to deliver value to customers faster.
  • Build great client relationships and become the trusted advisor for the customers where required.
  • Become the voice of the customer internally and communicate their issues clearly through to resolution or workaround.
  • Input into the product development roadmap, including inputting ideas, feedback from customers and assisting in validating releases prior to general release.
  • Help to validate that story outcomes are met and communicate with the stakeholders on acceptance criteria.
Requirements
  • Bachelor's degree in Design, Interaction Design, HCI, or a related field (or equivalent work experience).
  • 1-3 years of proven experience as a Product Owner or a similar role, with a strong portfolio showcasing a range of design projects.
  • Experience within a B2B software environment.
  • Experience working with Contact Center or CRM technologies would be highly valued, as would knowledge of CRM platforms including Salesforce, Zendesk, and Kustomer.
  • Experience working closely with Design, Engineering, Product, and Customer Stakeholders in an Agile environment, with the ability to translate high-level requirements into well-defined user stories.
What We Offer

Join a fast-paced, collaborative, and creative environment where the teams work together to deliver extraordinary customer experiences. As a Product Strategist at NICE, you will have the opportunity to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

We work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.