Client Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCommunication Full time $90,000 - $120,000
Opportunities for Growth

We are seeking a skilled Customer Experience Professional to join our Global Operations Team. This is an exciting opportunity to make your mark and be part of a dynamic team that supports the smooth functioning of our day-to-day operations.

As a Customer Experience Professional, you will play a crucial role in providing exceptional client experiences, working closely with other teams to ensure seamless interactions.

You will have the support and resources to enhance your skills and provide World-Class Service.

Key Responsibilities:
  • Hospitality Services: Provide refreshments, catering, and ensure comfort during meetings.
  • Reception & Client Service: Greet clients, manage the inbox, and handle urgent queries.
  • Meeting Room Setup & Support: Arrange furniture, catering, AV/sound checks, and conference facilities for meetings and events.
  • Technical Assistance: Support staff and guests with IT/AV needs.
  • Room & Facility Maintenance: Monitor and report issues, reset rooms after use, and maintain visitor desks.
  • Kitchen & Breakout Area Management: Keep shared spaces clean and functional.
  • Office Supplies & Procurement: Order, restock, and manage inventory for stationery, kitchen, cleaning supplies.
  • General Office Administration: Support Office Operations Manager with building management liaison, security procedures, procedure manuals.
Required Skills:
  • 2+ years of customer service experience.
  • Corporate boardroom hospitality experience highly regarded.
  • Barista license (desired).
  • RSA (desired).
  • Solid communication skills, both written and verbal.
  • Ability to work independently and in a team environment.
  • Resourcefulness, proactivity, organisational skills, multitasking, prioritisation under pressure.
About Our Organization

We are a global law firm with longstanding offices in key markets. Our on-the-ground experience, cross-border integration, and depth of local, US, and English-qualified lawyers help clients navigate complex legal landscapes.

We foster a collegial working environment where partners are friendly and accessible, and colleagues always supportive and open to questions.

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