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Principal Client Architect

2 months ago

Sydney, New South Wales, Australia NTT DATA Full time

About the Role

The Principal Client Architect will play a key role in ensuring the successful delivery of complex transition and transformation projects at NTT DATA. This involves setting up the service model, participating in early sales engagement, service design, and service transition processes.

Key Responsibilities

  • Participate in complex deals during the pre-sales phase for service design consultancy
  • Review commercial proposals and Statements of Work to detect any flaws or misalignment with NTT Managed Services delivery capabilities
  • Define the service takeover strategy and identify current service issues with the incumbent service provider
  • Determine the knowledge transfer strategy and define the quality acceptance criteria for the service transition
  • Ensure customer expectations are met and aligned with NTT Managed Services delivery capabilities, including monitoring, patching, and backup solutions
  • Adapt standard processes when needed to cover customer requirements, always being aligned with NTT MS service delivery capabilities

Requirements

  • Extended demonstrated experience gained in a similar position
  • Extended demonstrated experience gained within an IT environment and ITIL-based Service Management
  • Extended demonstrated experience in Hosting and Managed Service Business
  • Extended demonstrated experience in Public Cloud and/or PCI compliance environments
  • Extended demonstrated experience in managing key accounts

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.