Public Transportation Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $94,376 - $103,816

Role Overview

Our organization is seeking a Customer Service Officer to provide exceptional customer service and handle second-level escalations, complaints, and queries related to public transportation.

Key Responsibilities

  • Work as part of a team delivering high-quality customer service and handling second-level escalations/complaints/queries.
  • Manage a high volume of customer interactions, coordinate with subject matter experts, maintain accurate records, and respond promptly to ensure the highest level of customer satisfaction.

About You

  • Experience within a fast-paced, dynamic environment with relevant experience in similar environments.
  • Skilled in working in a team-oriented, results-driven environment with strong experience managing customer relationships in a public sector setting.
  • Proficient in utilizing technology, including CRM systems, to deliver excellent customer service and resolve issues efficiently.

Our Team

Our organization is dedicated to providing a safe, efficient, and integrated transportation system, connecting people, communities, and industry every day.

What We Offer

  • A diverse and inclusive work environment.
  • Flexible and hybrid work options.

How to Apply

We value diversity and encourage applications from underrepresented groups. Please let us know if you require any accommodations during the recruitment process or at work.

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