Customer Service Manager

Join to apply for the Customer Service Manager role at The Good Guys

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Manager role at The Good Guys

Get AI-powered advice on this job and more exclusive features.

Company Description

At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

Company Description

At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
  
  

Job Description

Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.

Key Responsibilities

• Coach and develop Warehouse and Customer Service teams' knowledge and capability.
• Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.
• Ensure store is meeting all compliance and legislative requirements.
• Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures.
• Establish and oversee effective warehouse inventory management processes and systems.
  
  

Qualifications

Key Competencies for Success in This Role

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results, even under tough circumstances.
• Develops Talent - Identifies and develops talent to build careers and meet organisational goals.
• Plans and Aligns - Plans and prioritizes to align with organisational goals.
  
  

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to applySeniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionManagement
• IndustriesRetail

Referrals increase your chances of interviewing at The Good Guys by 2x

Get notified about new Customer Service Manager jobs in Moorabbin, Victoria, Australia.

Hawthorn, Victoria, Australia 20 hours ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 2 weeks ago

National Customer Service Manager - West Footscray

West Footscray, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia A$100,000.00-A$110,000.00 5 days ago

Footscray, Victoria, Australia 2 days ago

Customer Success Specialist (VIC) (SaaS)

Melbourne, Victoria, Australia 6 days ago

Port Melbourne, Victoria, Australia 1 month ago

Moorabbin, Victoria, Australia A$65,000.00-A$75,000.00 1 month ago

Airport Services Duty Supervisor - Melbourne, Australia

Melbourne, Victoria, Australia 2 days ago

Customer Service Specialist - Major Accounts

Abbotsford, Victoria, Australia 1 month ago

Clifton Hill, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 2 weeks ago

Customer Service - Accounts Administration Melbourne - Northern SuburbsAssistant Branch Manager - Melbourne CBD - Vic

Melbourne, Victoria, Australia 1 week ago

Site Service Supervisor Rowville, Victoria

Rowville, Victoria, Australia 2 weeks ago

Meadow Heights, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 weeks ago

MECCA Bourke Street- Operations Specialists

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 days ago

South Melbourne, Victoria, Australia 7 months ago

Team Performance Manager - Collection House Melbourne

Melbourne, Victoria, Australia 2 weeks ago

Port Melbourne, Victoria, Australia 3 days ago

Travancore, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Dandenong, Victoria, Australia 3 weeks ago

South Wharf, Victoria, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---