Training and Development Professional

1 week ago

Melbourne, Victoria, Australia beBeeLearning Full time $90,000 - $120,000

Job Summary:

We are seeking a skilled and experienced Learning & Development professional to play a pivotal role in transforming the training and development of our organization.

  • This is an exciting opportunity for a talented individual to develop and implement learning strategies that drive business growth and enhance employee performance.

About the Role:

  • Develop and deliver comprehensive training programs to new starters and existing staff.
  • Conduct needs assessments through consultation with managers, performance data, and staff feedback.
  • Create engaging instructional content and detailed work instructions for face-to-face training sessions.
  • Facilitate both technical and soft skills training sessions, including quality conversations and objection handling.
  • Lead new starter induction programs and ongoing professional development initiatives.
  • Assess training needs, measure learning effectiveness, and drive continuous improvement.
  • Collaborate with stakeholders to align training with business goals and objectives.

Key Requirements:

  • Demonstrated experience in instructional design, content creation, and facilitation.
  • Strong ability to develop clear, practical work instructions and training materials.
  • Confident delivering both technical and soft skills training.
  • Self-motivated and passionate about rebuilding and innovating training programs.
  • Excellent communication, stakeholder engagement, and teamwork skills.
  • Strong knowledge of customer service and sales processes, ideally from a product-based industry.
  • Able to work full-time on-site during induction periods, with flexibility to work from home one day per week outside of induction.
  • Experience in training delivery within contact centre or similar environment.
  • Certificate IV in Training and Assessment or equivalent.
  • Experience with e-learning platforms and digital training tools.

What We Offer:

  • A dynamic and supportive work environment.
  • The opportunity to make a real impact on the success of our organization.
  • Ongoing professional development opportunities.

About Us:

We are an equal opportunity employer and welcome applications from diverse candidates.

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