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Leadership Opportunities in Guest Services
3 weeks ago
We warmly welcome individuals who embody a guest-first mindset and are passionate about delivering exceptional hospitality experiences.
This pivotal role revolves around being the first point of contact for guests, where you set the tone for their entire stay. Your leadership skills will be instrumental in fostering a supportive team culture that embodies warmth, empathy, and personalized service.
Your key responsibilities will include:
- Ensuring seamless check-in and departure processes that exceed guest expectations;
- Maintaining accurate and up-to-date guest accounts, providing timely and helpful information as needed;
- Responding to incoming calls with professionalism and poise, striving for total customer satisfaction;
- Leading by example, cultivating a positive team dynamic that prioritizes guest needs and comfort;
- Providing guidance and training to team members during on-shift hours;
The ideal candidate will possess excellent interpersonal skills, be proactive in resolving guest requests, and demonstrate attention to detail. They should also be reliable, well-groomed, and a strong team player with excellent communication skills.
