Gaming and Hospitality Strategist

About the Role:

We are seeking a highly skilled Gaming and Hospitality Strategist to oversee and coordinate strategic initiatives in gaming, hospitality, and loyalty. This is an exciting opportunity for a results-driven professional to drive business growth, enhance customer experiences, and optimize performance in these key areas.

Key Responsibilities:

• Strategic Planning:
  • Develop and implement comprehensive strategies to drive revenue growth, cost optimization, and enhanced customer experiences in gaming, hospitality, and loyalty streams.
  • Align with organizational objectives and ensure seamless execution across departments.
• Performance Optimization:
  • Monitor key performance indicators (KPIs) and leverage data to drive improvements in gaming, hospitality, and loyalty sectors.
  • Identify opportunities for revenue growth and cost optimization, and develop actionable plans to capitalize on these opportunities.
• Customer Experience Enhancement:
  • Collaborate with cross-functional teams to design and deliver exceptional customer experiences in gaming, hospitality, and loyalty programs.
  • Implement initiatives to attract and retain customers, driving long-term loyalty and advocacy.
• Team Leadership:
  • Lead and manage high-performing teams responsible for each stream, providing guidance, mentorship, and performance management to team members.
  • Foster a culture of innovation, collaboration, and continuous improvement within teams.
• Stakeholder Collaboration:
  • Collaborate with stakeholders, including marketing, operations, and technology teams, to ensure alignment with stream objectives and overall organizational strategy.
  • Communicate effectively with stakeholders to drive consensus and achieve shared goals.
• Innovation and Growth:
  • Stay up-to-date on industry trends and emerging technologies, identifying opportunities for innovation and growth in gaming, hospitality, and loyalty streams.
  • Develop and execute plans to capitalize on these opportunities, driving business growth and expansion.
• Financial Management:
  • Oversee budgeting and financial aspects of gaming, hospitality, and loyalty streams, ensuring effective resource allocation and optimal return on investment.
  • Evaluate cost-effectiveness and revenue generation, making data-driven decisions to optimize financial performance.
• Risk Management:
  • Assess and mitigate risks associated with gaming, hospitality, and loyalty streams, developing and implementing risk management strategies to protect the organization.
  • Monitor and report on risk exposure, ensuring proactive management and mitigation of potential threats.

Requirements:

• Bachelor's or Master's degree in Business Administration, Hospitality Management, or a related field (or equivalent work experience).
• Proven experience in leadership roles related to gaming, hospitality, and loyalty, with a strong track record of success.
• Excellent strategic planning and execution skills, with the ability to drive business growth and optimize performance.
• Strong leadership and team management abilities, with the capacity to foster a culture of innovation and collaboration.
• Ability to communicate effectively with stakeholders, both verbally and in writing.

Personal Attributes:

• Results-driven and goal-oriented, with a passion for driving business growth and optimizing performance.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders.
• Adaptable and flexible, with the ability to thrive in fast-paced and dynamic environments.

About Us: We are a forward-thinking organization committed to delivering exceptional customer experiences and driving business growth through innovative strategies and best-in-class practices.