Career Coach

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $66,921 - $72,361

Job Opportunity

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We are seeking an exceptional customer experience professional to join our student recruitment team.

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About the Role:

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As the initial point of contact for prospective students, your key responsibilities include delivering outstanding service through phone and online interactions. You will handle inbound enquiries, provide guidance on courses and career opportunities, and proactively manage the enquiry pipeline to drive successful course enrollments.

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About You:

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  • Demonstrate a results-driven mindset, with the ability to work independently and approach tasks with enthusiasm.">
  • Proven excellent interpersonal, written, and verbal communication skills, with the ability to engage professionally with various stakeholders.">
  • Expertise in overseeing CRM and customer experience systems, with high proficiency in computer skills.">
  • Capability to set, meet, and exceed Key Performance Indicators (KPIs), along with the ability to empower students to achieve excellence.">
  • A relevant qualification in business, administration, or marketing, or a related discipline, and relevant work experience preferably in the education sector.">
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About Us:

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We are a leading education provider valued by local and international learners, industry, and the community. We are recognised for innovation in education and training, applied research, creativity, and entrepreneurship. Our open, collaborative, and quality-driven culture inspires learners and staff to excel.

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What We Offer:

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  • A safe workplace with systems and support in place for all employees to work and deliver safely and flexibly.">
  • An Employee Assistance Program.">
  • Wellbeing programs.">
  • Professional and career development opportunities.">
  • Onsite parking and close proximity to public transport.">
  • 14 weeks paid parental leave.">
  • Flexibility to achieve work-life balance.">
  • Opportunities for growth and development.">

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