Service Excellence Manager
7 days ago
The Job Title is responsible for leading a team in delivering exceptional guest service, ensuring a memorable experience for every stay.
Key Responsibilities
- Supervise and manage the team to deliver outstanding guest service skills.
- Ensure seamless operations of the department, including maintenance and inventory management.
- Collaborate with other departments to ensure alignment and effective communication.
- Provide excellent grooming and presentation skills, adhering to industry standards.
- Work effectively in a fast-paced environment, adapting to changing priorities and situations.
Requirements
- Experience in supervising a team, with a proven track record of delivering exceptional results.
- Strong knowledge of property management systems and ability to train others.
- Armed with smart solutions and a can-do attitude, able to problem-solve and think critically.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Ability to work flexible hours, including AM, PM, and Overnight Shifts.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development, including training and mentorship programs.
- Recognition programs to motivate and reward performance.
- Wellbeing and mindfulness programs to support overall health and wellbeing.
- Employee Assistance Program to provide confidential support and guidance.
What We Offer
- Join a dynamic and innovative team, driven by a passion for delivering exceptional guest experiences.
- Be part of a global company with a strong commitment to diversity, equity, and inclusion.
- Enjoy opportunities for career advancement and professional growth within the portfolio of brands.
About Us
Consistently recognized as an employer of choice globally, our mission is to ignite curiosity, expand worlds, and create unforgettable experiences for guests and colleagues alike.
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