Service Excellence Manager

6 days ago

Brisbane, Queensland, Australia beBeeLeader Full time $90,000 - $110,000
Customer Service Team Leader

We are currently seeking a proactive Customer Service Team Leader to support our Sales & Operations team.

This is a 12 month FTC opportunity for a customer-focused individual who can lead and motivate a team to achieve high levels of external and internal customer satisfaction.

  • Support in managing the day-to-day operations of the Customer Service team, including managing and maintaining reporting relevant to Customer Service.
  • Manage and maintain tracking of problem reporting and resolution.
  • Lead a team of customer service officers and contribute to continuous improvement of Customer Service processes and procedures.
Key Requirements

To be successful in this role, you will need:

  • Excellent verbal and written communication skills.
  • A drive for continuous improvement and the ability to analyze information, negotiate and make appropriate decisions and suggestions.
  • People and collaboration skills, with a customer-first mindset.
What We Can Offer

In return for your hard work and dedication, we offer:

  • Training and Development opportunities to help you grow and develop in your career.
  • A fun and supportive team environment where you can thrive.

So if you're looking for a challenging and rewarding role that will allow you to make a real difference in the lives of our customers and colleagues, please get in touch.

Our company supplies over 12,000 liquor customers across Australia, through a network of 14 distribution centres located in each State and territory. We are proud to be a WGEA Employer of Choice for Gender Equality and an accredited FlexReady workplace.

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