Claims Excellence Leader

1 week ago

Sydney, New South Wales, Australia beBeeInsurance Full time $180,000 - $250,000

A Transformative Opportunity

Imagine a career that truly resonates with you, offering 5 weeks of annual leave and a commitment to wellbeing and digital transformation.

As one of the world's leading insurance companies, we're committed to creating a brighter future for our customers, employees, and the planet. Our vision is to become Australia's leading digital insurer, and we're seeking like-minded individuals to join us on this journey.

About Claims Excellence

We work with companies of all sizes across various segments, including Retail Life, Group Life, and General Insurance. Our team is dedicated to delivering exceptional claims experiences while driving operational excellence and digital transformation.

Crafting a Brighter Future Together

We believe what you do matters. We don't just cover risks; we care about the people and communities we serve. As the Head of Claims Excellence, you'll play a critical role in shaping our claims strategy, collaborating with global colleagues, and driving business growth.

Main Responsibilities:

- Lead strategic planning and delivery, managing key partnerships and driving digital transformation
- Collaborate with global teams to enhance operational excellence across Enterprise Claims functions
- Oversee financial, operational, and customer performance, improving claims processes, cost efficiency, and workforce planning
- Support new growth opportunities and oversee significant operating model changes to adapt to changing business needs
- Focus on enhancing the end-to-end employee experience by improving talent acquisition, retention, capability development, and employee engagement

Key Requirements:

- Commercially astute with a strong understanding of the Australian Life, Retail, Group, and General Insurance industry
- Strong market presence and ability to develop and execute strategic plans
- Proven ability to grow a business and deliver change in a complex insurance environment
- Strong understanding of Claims operating processes, systems, and people
- Business and financial acumen, including knowledge of NPS drivers
- Leadership experience with skills in building high-performing and engaged teams
- Growth mindset, resilience, and commitment to learning and improvement
- Emotional intelligence and ability to foster a culture of trust, innovation, fairness, and openness
- Required: Program Management Professional certification or equivalent experience
- Preferred certifications: Certified Scrum Professional, Certified Scrum Coach, and Project Management Professional

Why Join Us?

Enjoy 5 weeks of annual leave, hybrid working arrangements, access to wellbeing programs, award-winning training, and more. Grow your career with diverse and inclusive teams, explore global mobility opportunities, and make a positive difference beyond your role.

Let's Shape a Brighter Future

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