Customer Service Manager
4 days ago
About FREEDOM
\helpers/b> FREEDOM is a design-led home retailer that has been delivering on its promise for over 40 years: to make beautiful things for the home available to everyone. We're passionate, innovative, and constantly evolving.">Our Vision
">We want our customers to feel inspired and empowered when shopping with us. Our goal is to provide exceptional customer service and create a positive shopping experience.
">The Role
">We are looking for a Customer Service Manager to lead and motivate our retail store team to deliver outstanding customer service. As a key member of our management team, you will be responsible for mentoring your team to achieve their KPIs and goals, which will in turn elevate the store's performance.
">Your Key Responsibilities
">- ">
- Use your commercial acumen to increase profitability, maximising opportunities across sales, our interior decorator program, NPS, engagement, ATV and strike rates.">
- Inspire your team and our customers with your product knowledge and passion for the FREEDOM brand.">
- Create a positive work environment focused on teamwork and collaboration, supported by a high-performance culture thanks to your regular feedback and coaching.">
- Identify areas of opportunity and recommend potential solutions; we really value our team's input on how we can improve.">
- Manage the day-to-day operations of your store including rostering, financial performance, onboarding new starters, ad hoc training and other duties as required.">
- Embed safety as part of your team's day-to-day, empowering them to proactively identify and mitigate risk.">
About You
">We are looking for a talented individual who has a background in retail management, is commercially minded and committed to achieving positive outcomes. You will be a FREEDOM ambassador, leading and motivating a team to deliver exceptional customer service.
">Perks of the Job
">- ">
- A Competitive Salary + Superannuation + Quarterly Bonus Eligibility (estimated salary $120,000 per annum).">
- Reward and recognition is at our core. Generous incentive and bonus scheme that directly correlates to the performance of your store - the sky really is the limit.">
- Limitless career growth opportunities - A development plan built around your goals and beyond. We offer access to internal and external training programs A career with FREEDOM can take you anywhere.">
- Invitation to FREEDOM Conferences and Excellence Awards.">
- 25% staff discount across all FREEDOM products, including sales prices.">
- Rotating roster with every other weekend off.">
- Full training on our range of products, as well as leadership training to ensure we set you and your team up for success.">
- Work in a friendly and supportive environment.">
-
Customer Service Manager
2 weeks ago
North Ryde, New South Wales, Australia Frontline Recruitment Full timeCompany Overview:Our client is a leading provider of high-quality tools and equipment for professionals and DIY enthusiasts alike. They offer an extensive range of trusted brands, backed by expert advice and exceptional customer service.The company has a growing footprint in the industry and is passionate about helping customers find the right tools for...
-
Customer Service Representative
1 month ago
North Ryde, New South Wales, Australia Miller Leith Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Miller Leith. As a key member of our customer support team, you will be responsible for addressing customer inquiries, managing system interface issues, and overseeing product returns.Key Responsibilities:Addressing customer inquiries and maintaining accurate...
-
Customer Service Representative
3 weeks ago
North Ryde, New South Wales, Australia Miller Leith Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Miller Leith. As a key member of our customer support operations, you will be responsible for addressing customer inquiries, managing system interface issues, and overseeing product returns.Key Responsibilities:Addressing customer inquiries and maintaining...
-
Customer Service Specialist
2 weeks ago
North Ryde, New South Wales, Australia Greencross Vets Full timeJob Title: Customer Service OfficerAbout Us:Greencross is a leading integrated pet wellness organization in Australia, boasting a vast network of retail stores, veterinary practices, and animal emergency hospitals. Our mission is to spread happiness by nurturing the love for pets.Job Description:We are seeking dedicated and results-driven team members to...
-
Customer Service Representative
4 weeks ago
North Ryde, New South Wales, Australia Greencross Vets Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a dedicated and results-driven Customer Service Representative to join our team at Greencross Vets. As a key member of our customer service team, you will provide exceptional support to our Healthy Pets Plus members in a fast-paced environment.Key Responsibilities:Respond to customer...
-
Customer Service Representative
1 month ago
North Ryde, New South Wales, Australia Linde Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Officer to join our team at Linde. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through prompt and professional responses to customer inquiries.Key ResponsibilitiesRespond to customer inquiries in a timely...
-
Customer Service Ambassador
2 weeks ago
North Ryde, New South Wales, Australia Greencross Vets Full timeGreencross Vets, a leading pet wellness organization in Australia, is seeking two skilled professionals to fill the role of Full-time Customer Service Officer at our North Ryde Support Office in New South Wales.Job OverviewThis position involves providing exceptional customer support in a fast-paced environment to Healthy Pets Plus members. Reporting to the...
-
Customer Service Representative
2 weeks ago
North Ryde, New South Wales, Australia Mad Mex Full timeJob Summary:We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative at Mad Mex.About the Role:As a Customer Service Representative, you will be responsible for cooking Mad Mex products during your shift while maintaining strict recipe adherence, WH&S standards, and working at a pace consistent with...
-
Customer Service Representative
1 month ago
North Ryde, New South Wales, Australia St Full timeJoin Our Team at St GeorgeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide excellent customer service and support to clientsRespond to...
-
Customer Service Representative
3 weeks ago
North Ryde, New South Wales, Australia St Full timeAbout the RoleAs a Customer Service Advisor at St George Bank, you will be the face of our organisation, working in-branch to help our customers achieve their financial goals. You will be responsible for delivering a tailored solution that clearly offers the most value to our customers, while also using your new business skills to find new leads across our...
-
Customer Service Advocate
2 hours ago
North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full timeChubb Insurance Australia Limited is a world leader in insurance, operating in 54 countries and territories. We provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.The estimated annual salary for this role is $60,000-$80,000,...
-
North Ryde, New South Wales, Australia Greencross Vets Full timeAt Greencross Vets, we are seeking a dedicated and results-driven Customer Service Representative to join our team.As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their experience is seamless and their needs are met.We are committed to spreading happiness by nurturing the love...
-
Full-Time Customer Service Manager
4 days ago
North Ryde, New South Wales, Australia Marriott International Full timeJob OverviewThe Full-Time Customer Service Manager at Marriott International is responsible for ensuring exceptional guest experiences. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.About the RoleThis role involves processing guest check-ins, verifying identities and...
-
Customer Service Ambassador
1 month ago
North Ryde, New South Wales, Australia Future You Full timeAbout the Role:Communicate with clients via various channels to resolve their inquiries and concerns.Address customer inquiries about product deliveries and provide timely updates.Coordinate with the warehouse and logistics team to ensure smooth delivery processes.Compile weekly and monthly reports to track performance and identify areas for...
-
Customer Service Liaison
4 weeks ago
North Ryde, New South Wales, Australia Future You Full timeAbout the Role:Provide exceptional customer service via phone, email, live chat, and social media.Address customer inquiries about product deliveries and resolve issues efficiently.Coordinate with the warehouse and logistics team to ensure timely deliveries and stock availability.Compile weekly and monthly reports to track performance and progress.Perform...
-
Customer Service Representative
1 month ago
North Ryde, New South Wales, Australia Mad Mex Full timeAt Mad Mex, we're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for cooking Mad Mex products during shift while maintaining strict recipe adherence, WH&S standards, and working at a pace consistent with the business needs.Key Responsibilities:Ensure compliance of...
-
Sales and Customer Service Consultant
1 month ago
North Ryde, New South Wales, Australia Medibank Private Limited Full timeAbout the Role:We're seeking a highly skilled and customer-focused Sales and Customer Service Consultant to join our North Ryde store. As a Local Community Consultant, you'll play a pivotal role in bringing Medibank products and services to your local community.Your Key Responsibilities:Provide exceptional customer service and support to customers in-store,...
-
Customer Experience Manager
3 weeks ago
North Ryde, New South Wales, Australia Macquarie University Full timeAbout the RoleAs a key member of our Member Experience team at Macquarie University Sport and Aquatic Centre, you will play a pivotal role in ensuring our members have a great experience. You will lead a front-line team, supervise member engagement, and contribute to our centre's success.ResponsibilitiesSupervise and Coach: Lead the front-line member...
-
Sales and Customer Service Expert
3 weeks ago
North Ryde, New South Wales, Australia Medibank Private Limited Full timeEmpowering Local CommunitiesWe're seeking a dedicated Sales and Customer Service Consultant to join our North Ryde store team. As a Local Community Consultant, you'll play a pivotal role in bringing Medibank products and services to your local community.About the Role:This full-time opportunity requires you to possess a cross-set of skills and diversity to...
-
Sales and Customer Service Professional
1 month ago
North Ryde, New South Wales, Australia Medibank Full timeAbout the Role:We're seeking a highly skilled Sales and Customer Service Professional to join our team at Medibank's North Ryde store.As a Sales and Customer Service Professional, you will play a pivotal role in bringing Medibank products and services to your local community.You will be responsible for delivering outstanding customer service, providing...