Customer Service Manager

4 days ago


North Ryde, New South Wales, Australia FREEDOM Full time

About FREEDOM

\helpers/b> FREEDOM is a design-led home retailer that has been delivering on its promise for over 40 years: to make beautiful things for the home available to everyone. We're passionate, innovative, and constantly evolving.">

Our Vision

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We want our customers to feel inspired and empowered when shopping with us. Our goal is to provide exceptional customer service and create a positive shopping experience.

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The Role

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We are looking for a Customer Service Manager to lead and motivate our retail store team to deliver outstanding customer service. As a key member of our management team, you will be responsible for mentoring your team to achieve their KPIs and goals, which will in turn elevate the store's performance.

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Your Key Responsibilities

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  1. ">
  2. Use your commercial acumen to increase profitability, maximising opportunities across sales, our interior decorator program, NPS, engagement, ATV and strike rates.">
  3. Inspire your team and our customers with your product knowledge and passion for the FREEDOM brand.">
  4. Create a positive work environment focused on teamwork and collaboration, supported by a high-performance culture thanks to your regular feedback and coaching.">
  5. Identify areas of opportunity and recommend potential solutions; we really value our team's input on how we can improve.">
  6. Manage the day-to-day operations of your store including rostering, financial performance, onboarding new starters, ad hoc training and other duties as required.">
  7. Embed safety as part of your team's day-to-day, empowering them to proactively identify and mitigate risk.">
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About You

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We are looking for a talented individual who has a background in retail management, is commercially minded and committed to achieving positive outcomes. You will be a FREEDOM ambassador, leading and motivating a team to deliver exceptional customer service.

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Perks of the Job

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  • A Competitive Salary + Superannuation + Quarterly Bonus Eligibility (estimated salary $120,000 per annum).">
  • Reward and recognition is at our core. Generous incentive and bonus scheme that directly correlates to the performance of your store - the sky really is the limit.">
  • Limitless career growth opportunities - A development plan built around your goals and beyond. We offer access to internal and external training programs A career with FREEDOM can take you anywhere.">
  • Invitation to FREEDOM Conferences and Excellence Awards.">
  • 25% staff discount across all FREEDOM products, including sales prices.">
  • Rotating roster with every other weekend off.">
  • Full training on our range of products, as well as leadership training to ensure we set you and your team up for success.">
  • Work in a friendly and supportive environment.">


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